Client Manager

VT Freight Express; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

VT Freight Express is seeking an experienced Client Manager to nurture and grow an existing customer portfolio in Melbourne. You will work closely with customers, understand evolving needs and take a proactive approach to service and account growth.

You will maintain relationships, drive revenue, plan client meetings, and coordinate with Operations, Finance and Sales to ensure timely, clear communication and successful outcomes.

Qualifications

• Minimum of five years’ experience in sales or client account management.
• Strong customer service and client relationship management skills.
• Transport industry knowledge with parcel and pallet delivery.
• Experience in account management and negotiation.
• Ability to communicate across all levels of the business.
• Proactive approach to solving problems and identifying opportunities.
• Confident, assertive approach and ability to think strategically about client relationships and growth.
• Strong planning, organisation and time management skills.
• Proficiency in Microsoft Office, including Excel, Word, PowerPoint and Teams.

Responsibilities

• Managing the day-to-day requirements of your client portfolio.
• Building ongoing relationships through proactive contact and an understanding of each client’s business needs.
• Planning and conducting daily client meetings, with appointments scheduled at least a week in advance and relevant information recorded.
• Following up on customer requests and outstanding issues, keeping clients informed through to resolution.
• Working closely with Operations and sharing customer feedback daily.
• Preparing customer reports on a regular basis or as required, with authorisation from the Head of Sales & Systems.
• Managing operational reports and communicating relevant information to customers.
• Collaborating with Finance and Sales on contracts, renewals, account adjustments and customer information.
• Identifying opportunities to introduce additional VTFE services.
• Generating opportunities through referrals and proactive prospecting and communicating potential new business to the Head of Sales & Systems.

Skills

Client management

Sales experience

Customer service

Parcel delivery

Negotiation

Communication

Problem solving

Strategic thinking

Time management

Microsoft Office

Tools

Microsoft Office

Job description

Strong relationships. Great service. Opportunities to grow.

We’re looking for an experienced Client Manager to manage and develop an existing customer portfolio at VT Freight Express.

This role suits someone who enjoys working closely with customers, understands their changing needs and takes a proactive approach to service and account growth. You’ll build trusted relationships, stay connected with our operational teams and help ensure customers receive consistent communication and support.

About the role

Your focus will be on maintaining customer relationships, retaining business and identifying opportunities to grow trading revenue.

Your responsibilities will include:

Managing the day-to-day requirements of your client portfolio.

Building ongoing relationships through proactive contact and an understanding of each client’s business needs.

Planning and conducting daily client meetings, with appointments scheduled at least a week in advance and relevant information recorded.

Following up on customer requests and outstanding issues, keeping clients informed through to resolution.

Working closely with Operations and sharing customer feedback daily.

Preparing customer reports on a regular basis or as required, with authorisation from the Head of Sales & Systems.

Managing operational reports and communicating relevant information to customers.

Collaborating with Finance and Sales on contracts, renewals, account adjustments and customer information.

Identifying opportunities to introduce additional VTFE services.

Generating opportunities through referrals and proactive prospecting and communicating potential new business to the Head of Sales & Systems.

About you

You’re an organised and confident communicator who values strong customer relationships. You take ownership, follow through and can balance day-to-day client needs with opportunities for longer-term growth.

To be successful, you’ll bring:

A minimum of five years’ experience in sales or client account management.

Strong customer service and client relationship management skills.

Transport industry knowledge and experience with parcel and pallet delivery.

Experience in account management and negotiation.

The ability to communicate effectively across all levels of the business.

A proactive approach to solving problems and identifying opportunities.

A confident, assertive approach and the ability to think strategically about client relationships and growth.

Strong planning, organisation and time management skills.

Proficiency in Microsoft Office, including Excel, Word, PowerPoint and Teams.

Why join VT Freight Express?

We offer a supportive and energetic workplace where people are encouraged to contribute, develop their skills and enjoy what they do.

You’ll join an established express freight business with the opportunity to make a meaningful contribution to our growth and build your career along the way.

A competitive remuneration package will be discussed with the successful candidate, based on experience.

You will also be part of the Freightways Group — a Trans-Tasman, NZX/ASX-listed organisation with more than 60 years of success in express freight and logistics, offering career development and advancement opportunities across the broader Group.