Global Logistics Account Manager for Revenue Growth

Expeditors International; Melbourne; On-site; AUD 85,000 - 110,000; Full time

Job summary

Expeditors International in Melbourne is seeking an experienced Account Manager to develop and grow relationships with key customers. You will manage the full customer lifecycle, drive revenue growth, and deliver strategic plans aligned with Expeditors' goals.

You will work with local and global teams to understand customers' supply chains, identify value-added solutions, and monitor KPIs to ensure long-term growth and retention. Travel may be required.

Qualifications

• Minimum 3 years' Freight Forwarding experience.
• Strong knowledge of logistics products and services.
• Experience with relevant operating systems.
• Proficiency in Microsoft Office and CRM software.
• Excellent written and verbal communication skills.

Responsibilities

• Develop and maintain strong relationships with customers across multiple levels of their organisation
• Create and communicate strategic business plans aligned with customer and Expeditors goals
• Identify business development opportunities and actively manage the sales pipeline to drive revenue growth
• Develop a strong understanding of customers' supply chains, industries, financial objectives and broader business goals
• Identify and introduce value-added solutions using Expeditors' services and technology
• Drive product and geographic diversification opportunities within assigned accounts
• Prepare and deliver effective customer business reviews focused on performance, opportunities and strategic initiatives
• Establish and monitor performance against agreed KPIs
• Ensure customer expectations, SOPs and service requirements are clearly documented and communicated
• Coordinate with local and global operational teams to ensure visibility and alignment on customer requirements and initiatives
• Participate in the established bid process and engage relevant stakeholders
• Monitor account performance, customer retention and revenue growth, escalating customers at risk where required
• Maintain customer, meeting and opportunity information accurately within CRM
• Travel when required

Skills

Freight Forwarding

Logistics knowledge

CRM software

Microsoft Office

Communication

Presentation skills

Analytical skills

Relationship building

Tools

CRM software

Operating systems

Microsoft Office

Job description

Expeditors International in Melbourne is seeking an experienced Account Manager to develop and grow relationships with key customers. You will manage the full customer lifecycle, drive revenue growth, and deliver strategic plans aligned with Expeditors' goals.

You will work with local and global teams to understand customers' supply chains, identify value-added solutions, and monitor KPIs to ensure long-term growth and retention. Travel may be required.