Strategic Client Delivery Lead, Financial Services

Eighty20 Solutions pty; Sydney; On-site; AUD 140,000 - 195,000; Full time

Job summary

NCS Australia is seeking a Client Delivery Lead for our Financial Services portfolio in Sydney. You will own end-to-end delivery outcomes, manage governance and risk, and drive revenue and margins while strengthening senior client relationships.

The role spans opportunities to expand existing engagements, shape solutions, and collaborate with Account, Practice and People Leaders to mobilise the right capabilities for high-performing delivery teams.

Responsibilities

• Own delivery outcomes: Lead end-to-end delivery performance across client engagements, driving quality, governance, risk management and financial performance.
• Build trusted relationships: Partner with senior client stakeholders, understand their business priorities and become a trusted delivery advisor.
• Turn delivery into growth: Identify opportunities within existing engagements, shape solutions and help convert successful delivery into expanded business.
• Drive commercial performance: Own delivery forecasting, revenue, margins and corrective actions to ensure sustainable outcomes.
• Lead through collaboration: Work closely with Account, Practice and People Leaders to mobilise the right capabilities and build high-performing delivery teams.
• Raise the bar: Champion delivery excellence, continuous improvement and strong delivery practices.
• Proven experience leading IT Professional Services engagements within complex enterprise environments.
• Strong delivery leadership across projects, consulting or hybrid delivery models.
• Experience working with Financial Services clients, ideally across banking, insurance or broader financial services.
• A track record of building trusted relationships with senior client stakeholders.
• Commercial acumen and an understanding of revenue, margin, forecasting and contract performance.
• A growth mindset — someone who can spot opportunities, influence outcomes and turn great delivery into lasting client partnerships.
• The ability to bring delivery, account and capability teams together to achieve shared goals.

Job description

NCS Australia is seeking a Client Delivery Lead for our Financial Services portfolio in Sydney. You will own end-to-end delivery outcomes, manage governance and risk, and drive revenue and margins while strengthening senior client relationships.

The role spans opportunities to expand existing engagements, shape solutions, and collaborate with Account, Practice and People Leaders to mobilise the right capabilities for high-performing delivery teams.