Client Delivery Lead - Financial Services (FSI)

NCS Australia; Sydney; On-site; AUD 180,000 - 240,000; Full time

Job summary

NCS Australia is seeking a Client Delivery Lead for the Financial Services portfolio. You will own end-to-end delivery across client engagements, drive governance, risk management and financial performance, and build trusted relationships with senior client stakeholders to ensure outcomes align with client and business goals.

This role blends delivery leadership with growth, requiring collaboration with Account, Practice and People Leaders to mobilise the right capabilities and convert

Qualifications

• Proven experience leading IT Professional Services engagements within complex enterprise environments.

Responsibilities

• Own delivery outcomes: Lead end-to-end delivery performance across client engagements, driving quality, governance, risk management and financial performance.
• Build trusted relationships: Partner with senior client stakeholders, understand their business priorities and become a trusted delivery advisor.
• Turn delivery into growth: Identify opportunities within existing engagements, shape solutions and help convert successful delivery into expanded business.
• Drive commercial performance: Own delivery forecasting, revenue, margins and corrective actions to ensure sustainable outcomes.
• Lead through collaboration: Work closely with Account, Practice and People Leaders to mobilise the right capabilities and build high-performing delivery teams.
• Raise the bar: Champion delivery excellence, continuous improvement and strong delivery practices.

Skills

Delivery leadership

Client relationship management

Commercial acumen

Financial services experience

Job description

Client Delivery Lead - Financial Services (FSI)

• Full-time
• Department: ACE

Make extraordinary happen

At NCS Australia, we’re the challenger alternative in technology services and consulting. With more than 47 years of Australian heritage, we partner with governments and leading organisations to solve complex challenges, embrace new opportunities and deliver outcomes that make a real difference.

Our people bring together expertise across technology, consulting, delivery, operations, sales and corporate functions. We work collaboratively, challenge the status quo and give our people the opportunity to make an impact — for our clients, our communities and each other.

Great delivery builds trust. Exceptional delivery creates opportunity.

We're looking for a commercially minded Client Delivery Lead to take ownership of delivery outcomes and strengthen strategic client relationships across our Financial Services portfolio.

This is an opportunity to step beyond traditional delivery management. You'll be at the intersection of client relationships, technology delivery and business growth, ensuring we deliver exceptional outcomes while identifying opportunities to do more for our clients.

What you'll be doing

Own delivery outcomes: Lead end-to-end delivery performance across client engagements, driving quality, governance, risk management and financial performance.

Build trusted relationships: Partner with senior client stakeholders, understand their business priorities and become a trusted delivery advisor.

Turn delivery into growth: Identify opportunities within existing engagements, shape solutions and help convert successful delivery into expanded business.

Drive commercial performance: Own delivery forecasting, revenue, margins and corrective actions to ensure sustainable outcomes.

Lead through collaboration: Work closely with Account, Practice and People Leaders to mobilise the right capabilities and build high-performing delivery teams.

Raise the bar: Champion delivery excellence, continuous improvement and strong delivery practices.

Proven experience leading IT Professional Services engagements within complex enterprise environments.

Strong delivery leadership across projects, consulting or hybrid delivery models.

Experience working with Financial Services clients, ideally across banking, insurance or broader financial services.

A track record of building trusted relationships with senior client stakeholders.

Commercial acumen and an understanding of revenue, margin, forecasting and contract performance.

A growth mindset — someone who can spot opportunities, influence outcomes and turn great delivery into lasting client partnerships.

The ability to bring delivery, account and capability teams together to achieve shared goals.

Why NCS?

This is a place for people who like to get stuck in, bring ideas to life and make things happen. You'll work alongside experienced people who care about what they do, contribute to meaningful work and have the support to keep learning and grow your career. Whether you want to deepen your expertise, explore something new or take your career in a different direction, there's room to make it your own. We value Adventure, Excellence, Integrity, Ownership and Unity - bringing curiosity, collaboration and accountability to the way we work with our clients and each other.

We celebrate diversity and inclusion

We value different perspectives, experiences and strengths our people bring. We're committed to an inclusive workplace where everyone has the opportunity to contribute, grow and succeed, and to providing equal employment opportunities and reasonable adjustments throughout the recruitment process.

Applicants will need valid Australian work rights and may be required to undergo relevant background, probity and police checks.

Agencies: NCS accepts candidate submissions only from agencies on our preferred supplier panel through the NCS Agency Portal.

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