Client Delivery Lead - Commercial

NCS Australia; Sydney; On-site; AUD 140,000 - 210,000; Full time

Job summary

NCS Australia is seeking a commercially minded Client Delivery Lead to own delivery outcomes and strengthen strategic client relationships across our Commercial portfolio.

You'll sit at the intersection of client relationships, technology delivery and business growth, ensuring exceptional outcomes while identifying opportunities to create greater value for clients. This is a role at the heart of our delivery practice in Australia.

Qualifications

• Experience leading IT professional services engagements in complex enterprise environments.
• Strong delivery leadership across projects, consulting or hybrid delivery models.
• Experience working with Commercial sector clients across industries such as retail, FMCG, property, infrastructure, transport, utilities or other large enterprise environments.
• A track record of building trusted relationships with senior client stakeholders.
• A commercial acumen and an understanding of revenue, margin, forecasting and contract performance.
• A growth mindset — spotting opportunities and turning delivery into lasting client partnerships.
• The ability to bring delivery, account and capability teams together to achieve shared goals.

Responsibilities

• Own delivery outcomes: Lead end-to-end delivery performance across client engagements, driving quality, governance, risk management and financial performance.
• Build trusted relationships: Partner with senior client stakeholders, understand their business priorities and become a trusted delivery advisor.
• Turn delivery into growth: Identify opportunities within existing engagements, shape solutions and convert successful delivery into expanded business.
• Drive commercial performance: Own delivery forecasting, revenue, margins and corrective actions to ensure sustainable outcomes.
• Lead through collaboration: Work closely with Account, Practice and People Leaders to mobilise the right capabilities and build high-performing delivery teams.
• Raise the bar: Champion delivery excellence, continuous improvement and strong delivery practices.

Skills

Delivery leadership

Client relationship building

Commercial acumen

Growth mindset

Cross-functional collaboration

Job description

At NCS Australia, we’re the challenger alternative in technology services and consulting. With more than 47 years of Australian heritage, we partner with governments and leading organisations to solve complex challenges, embrace new opportunities and deliver outcomes that make a real difference.

Our people bring together expertise across technology, consulting, delivery, operations, sales and corporate functions. We work collaboratively, challenge the status quo and give our people the opportunity to make an impact — for our clients, our communities and each other.

Job Description

Great delivery builds trust. Exceptional delivery creates opportunity.

We're looking for a commercially minded Client Delivery Lead to take ownership of delivery outcomes and strengthen strategic client relationships across our Commercial portfolio.

This is an opportunity to step beyond traditional delivery management. You'll sit at the intersection of client relationships, technology delivery and business growth - ensuring we deliver exceptional outcomes while identifying opportunities to create even greater value for our clients.

What you'll be doing

Own delivery outcomes: Lead end-to-end delivery performance across client engagements, driving quality, governance, risk management and financial performance.

Build trusted relationships: Partner with senior client stakeholders, understand their business priorities and become a trusted delivery advisor.

Turn delivery into growth: Identify opportunities within existing engagements, shape solutions and convert successful delivery into expanded business.

Drive commercial performance: Own delivery forecasting, revenue, margins and corrective actions to ensure sustainable outcomes.

Lead through collaboration: Work closely with Account, Practice and People Leaders to mobilise the right capabilities and build high-performing delivery teams.

Raise the bar: Champion delivery excellence, continuous improvement and strong delivery practices.

Qualifications

Proven experience leading IT Professional Services engagements within complex enterprise environments.

Strong delivery leadership across projects, consulting or hybrid delivery models.

Experience working with Commercial sector clients across industries such as retail, FMCG, property, infrastructure, transport, utilities or other large enterprise environments.

A track record of building trusted relationships with senior client stakeholders.

Commercial acumen and an understanding of revenue, margin, forecasting and contract performance.

A growth mindset — someone who can spot opportunities, influence outcomes and turn great delivery into lasting client partnerships.

The ability to bring delivery, account and capability teams together to achieve shared goals.

Additional Information

Why NCS?

This is a place for people who like to get stuck in, bring ideas to life and make things happen. You'll work alongside experienced people who care about what they do, contribute to meaningful work and have the support to keep learning and grow your career. Whether you want to deepen your expertise, explore something new or take your career in a different direction, there's room to make it your own. We value Adventure, Excellence, Integrity, Ownership and Unity - bringing curiosity, collaboration and accountability to the way we work with our clients and each other.

Ready to make extraordinary happen?

We'd love to hear from you.

We celebrate diversity and inclusion

We value different perspectives, experiences and strengths our people bring. We're committed to an inclusive workplace where everyone has the opportunity to contribute, grow and succeed, and to providing equal employment opportunities and reasonable adjustments throughout the recruitment process.

Applicants will need valid Australian work rights and may be required to undergo relevant background, probity and police checks.

Agencies: NCS accepts candidate submissions only from agencies on our preferred supplier panel through the NCS Agency Portal.