Remote Atlassian Solutions Architect — Strategy & Governance

ServiceRocket; New South Wales; Hybrid; AUD 140,000 - 200,000; Full time

Benefits offered by this job

Stock options

Health insurance

Retirement plan

Career pathways program

Generous allowances

PTO + culture day

Job summary

ServiceRocket is seeking a Solutions Architect to act as a strategic advisor for enterprise customers, shaping roadmaps and governance across the Atlassian ecosystem. You will lead cross-functional teams, drive transformation, and mentor junior colleagues.

You’ll collaborate with sales, success, and partner teams to deliver robust integrations, architecture decisions, and long-term value while navigating change management and regulatory considerations.

Qualifications

• 5+ years as Atlassian technical consultant, solutions architect, or pre-sales role.
• Proven track record guiding customers through major tech and process change.
• Experience mentoring other consultants or architects.
• Delivery of Atlassian solutions with audit trails, RBAC, and governed workflows.
• Deep expertise in Enterprise Strategy & Planning or ITSM domains.

Responsibilities

• Deliver strategic roadmap discussions aligning business objectives with Atlassian capabilities.
• Map initiatives to KPIs showing value of the Atlassian Platform and AI enhancements.
• Act as trusted advisor to senior stakeholders across technical and leadership teams.
• Define roadmaps and governance for enterprise-scale projects.
• Prototype innovations with product and engineering teams for customers.

Skills

Relationship Building

Strategic Thinking

Communication & Storytelling

Architectural Expertise

Governance & Compliance Awareness

ITSM Maturity

Co-delivery Collaboration

Education

Bachelor's degree in a relevant field

Tools

Atlassian Suite

AWS

Azure

APIs / Web Technologies

Job description

ServiceRocket is seeking a Solutions Architect to act as a strategic advisor for enterprise customers, shaping roadmaps and governance across the Atlassian ecosystem. You will lead cross-functional teams, drive transformation, and mentor junior colleagues.

You’ll collaborate with sales, success, and partner teams to deliver robust integrations, architecture decisions, and long-term value while navigating change management and regulatory considerations.