Strategic Account Manager - SMB Restaurant Growth

Uber Technologies Inc.; Sydney; Hybrid; AUD 90,000 - 135,000; Full time

Job summary

Uber Technologies Inc. is seeking an Account Manager to own the growth and success of a portfolio of SMB restaurant partners on Uber Eats in Sydney. You will act as their primary advisor, unlock growth, and influence feature adoption with data-driven insights.

The role requires a grit-based mindset to navigate ambiguity, strategic negotiations, and a strong focus on building sustainable partnerships and local market knowledge. This is an in-office/hybrid role with regional responsibilities.

Qualifications

• Minimum 3+ years in account management, operations, sales or related roles.
• Strong negotiation and objection-handling abilities.
• Able to navigate high-ambiguity environments and pivot quickly.
• Data-driven mindset with portfolio sales lifecycle experience.
• Fluent in English and local market language.
• High school diploma or equivalent.

Responsibilities

• Build and grow long-term partnerships by understanding what matters most to your restaurant partners - doing the right thing long term.
• Manage partner portfolios with urgency and discipline, using data-driven insights to track KPIs and identify opportunities for optimization.
• Navigate ambiguity and complexity to resolve merchant issues, unblock growth, and ensure high-levels of partner satisfaction.
• Adapt your approach based on market dynamics and partner needs to influence the adoption of new features, marketing products, and services.
• Collaborate across operations, marketing, and product teams to share local market knowledge and shape regional strategies that scale.

Skills

Account management

Negotiation

Data-driven decision making

Ambiguity handling

English proficiency

Education

High school diploma

Tools

Salesforce

Google Sheets

Excel

Job description

Uber Technologies Inc. is seeking an Account Manager to own the growth and success of a portfolio of SMB restaurant partners on Uber Eats in Sydney. You will act as their primary advisor, unlock growth, and influence feature adoption with data-driven insights.

The role requires a grit-based mindset to navigate ambiguity, strategic negotiations, and a strong focus on building sustainable partnerships and local market knowledge. This is an in-office/hybrid role with regional responsibilities.