Growth-Driven Account Manager, SMB Restaurant Partners

Uber; Sydney; On-site; AUD 85,000 - 120,000; Full time

Job summary

Uber is looking for an Account Manager to own the growth and success of a portfolio of SMB restaurant partners on Uber Eats. You will act as their primary advisor to unlock the platform’s full potential, building durable relationships and driving sustainable value for local businesses and Uber.

You will navigate ambiguity, negotiate effectively, and apply data-driven insights to optimize performance, product adoption, and regional strategy while collaborating with operations, marketing, and

Qualifications

• 3+ years of experience in account management, operations, sales or customer-facing functions.
• Ability to negotiate with external partners and overcoming objections to gain commitment.
• Ability to handle high-ambiguity environments and pivot quickly based on shifting business priorities.
• Demonstrated ability to build and leverage data-driven insights for portfolio sales lifecycle-management.
• Fluency in the local language of the market, and professional proficiency in English.

Responsibilities

• Build and grow long-term partnerships by understanding what matters most to restaurant partners—doing the right thing long term.
• Manage partner portfolios with urgency and discipline, using data-driven insights to track KPIs and identify opportunities for optimization.
• Navigate ambiguity and complexity to resolve merchant issues, unblock growth, and ensure high levels of partner satisfaction.
• Adapt your approach based on market dynamics and partner needs to influence adoption of new features, marketing products, and services.
• Collaborate across operations, marketing, and product teams to share local market knowledge and shape regional strategies.

Skills

Account management

Negotiation

Adaptability

Data-driven decisions

English proficiency

Relationship building

Education

High school diploma or equivalent

Tools

Salesforce

Google Sheets

Excel

Job description

Uber is looking for an Account Manager to own the growth and success of a portfolio of SMB restaurant partners on Uber Eats. You will act as their primary advisor to unlock the platform’s full potential, building durable relationships and driving sustainable value for local businesses and Uber.

You will navigate ambiguity, negotiate effectively, and apply data-driven insights to optimize performance, product adoption, and regional strategy while collaborating with operations, marketing, and