Account Manager - SMB

Uber; Sydney; On-site; AUD 90,000 - 115,000; Full time

Benefits offered by this job

Bonuses

Equity

Benefits

Job summary

Uber Eats is seeking an Account Manager to own the growth and success of a portfolio of SMB restaurant partners in Sydney, acting as their primary advisor to unlock the platform's potential. You will navigate ambiguity, negotiate effectively, and leverage data-driven insights to optimise partner performance.

The role emphasizes autonomy, impact on local businesses, and close collaboration with Operations, Marketing, and Product to shape regional strategies.

Qualifications

• 3+ years of experience in account management, operations, sales or customer-facing roles.
• Ability to negotiate with external partners and overcome objections.
• Comfort in high-ambiguity environments and quick pivots.
• Data-driven insights for portfolio sales lifecycle-management.
• Fluency in local market language and professional English.

Responsibilities

• Build and grow long-term partnerships with restaurant partners.
• Manage portfolios using data-driven KPIs and identify growth opportunities.
• Resolve merchant issues, unblock growth, and maintain high partner satisfaction.
• Influence adoption of new features, marketing products, and services.
• Collaborate with Operations, Marketing, and Product to share market knowledge.

Skills

Account management

Negotiation

Data-driven decision making

Ambiguity handling

English proficiency

Tools

Salesforce

Google Sheets

Excel

Job description

About the role and team

Account Management at Uber means navigating ambiguity, earning trust fast, and solving problems that don’t come with a script. In this role, you will own the growth and success of a portfolio of SMB restaurant partners, acting as their primary advisor to unlock the full potential of the Uber Eats platform. It is a high-stakes environment where your ability to build long-term partnerships directly impacts the livelihood of local businesses and Uber’s mission to move the real world.

The work is fast-paced and requires a grit-based mindset; you will deal with shifting priorities, handle tough negotiations, and build lasting partnerships. We are looking for resourceful owners who are energised by the complex reality of account management and can stay resilient, handle objections and find creative solutions for our partners. If you thrive on autonomy and are motivated by seeing the tangible impact of your work on the community, this is where you will grow.

What you’ll do

• Build and grow long-term partnerships by understanding what matters most to your restaurant partners - doing the right thing long term.
• Manage partner portfolios with urgency and discipline, using data-driven insights to track KPIs and identify opportunities for optimisation.
• Navigate ambiguity and complexity to resolve merchant issues, unblock growth, and ensure high-levels of partner satisfaction.
• Adapt your approach based on market dynamics and partner needs to influence the adoption of new features, marketing products, and services.
• Collaborate across Operations, Marketing, and Product teams to share local market knowledge and shape regional strategies that scale.

Basic qualifications

• 3+ years of experience in account management, operations, sales or customer-facing functions.
• Ability to negotiate with external partners and overcome objections to gain commitment.
• Ability to handle high-ambiguity environments and pivot quickly based on shifting business priorities.
• Demonstrated ability to build and leverage data-driven insights for portfolio sales lifecycle-management.
• Fluency in the local language of the market, and professional proficiency in English.

Preferred qualifications

• Proficiency in Salesforce and Google Sheets/Excel for data-driven decision making.
• Demonstrated problem-solving ability to solve gaps in merchant processes.
• Stakeholder management skills with the ability to influence without authority.

Ready to Ride?

This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.