Strategic Account Manager - Flexible Growth Role

Telstra; Victoria; Hybride; AUD 74 000 - 96 000; Plein temps

Résumé du poste

Telstra is seeking an Account Manager to support the development of deep customer relationships within a defined portfolio of accounts. You will identify and deliver ICT solutions, prioritise customer needs, and contribute to revenue growth while upholding Telstra's service standards.

You will manage inbound and outbound sales and service contracts, collaborate with internal teams, and continually upskill across Telstra's portfolio to exceed customer expectations and drive performance.

Qualifications

• Cisco IP knowledge is essential.
• Strong commercial acumen demonstrated in sales environments.
• Excellent communication skills, both written and verbal.
• Experience with CRM systems and end-to-end sales processes.
• Advanced Excel and PowerPoint proficiency.
• Growth mindset with a proactive learning approach.
• Ability to engage stakeholders and influence decisions.

Responsabilités

• Manage and grow your defined portfolio of accounts to meet revenue and sales objectives.
• Implement segment/portfolio strategy to retain and grow customer portfolios.
• Handle inbound/outbound sales and service contracts, respond to queries, escalate as needed.
• Collaborate with peers and stakeholders to identify and qualify leads.
• Develop account and portfolio plans to achieve financial targets and maintain data quality.
• Meet individual and team KPIs and stay current with Telstra product solutions.
• Upskill continuously across Telstra's portfolio.

Connaissances

Cisco IP

Commercial acumen

Communication

CRM

End to End Sales

Excel skills

Growth Mindset

ICT Management

Listening

Organisational Support

PowerPoint

Product Solutions

Relationship Management

Stakeholder Management

Strategic Influence

Systems Experience

Teamwork

Description du poste

Telstra is seeking an Account Manager to support the development of deep customer relationships within a defined portfolio of accounts. You will identify and deliver ICT solutions, prioritise customer needs, and contribute to revenue growth while upholding Telstra's service standards.

You will manage inbound and outbound sales and service contracts, collaborate with internal teams, and continually upskill across Telstra's portfolio to exceed customer expectations and drive performance.