Account Manager

Telstra; Victoria; Hybrid; AUD 74,000 - 96,000; Full time

Job summary

Telstra is seeking an Account Manager to support the development of deep customer relationships within a defined portfolio of accounts. You will identify and deliver ICT solutions, prioritise customer needs, and contribute to revenue growth while upholding Telstra's service standards.

You will manage inbound and outbound sales and service contracts, collaborate with internal teams, and continually upskill across Telstra's portfolio to exceed customer expectations and drive performance.

Qualifications

• Cisco IP knowledge is essential.
• Strong commercial acumen demonstrated in sales environments.
• Excellent communication skills, both written and verbal.
• Experience with CRM systems and end-to-end sales processes.
• Advanced Excel and PowerPoint proficiency.
• Growth mindset with a proactive learning approach.
• Ability to engage stakeholders and influence decisions.

Responsibilities

• Manage and grow your defined portfolio of accounts to meet revenue and sales objectives.
• Implement segment/portfolio strategy to retain and grow customer portfolios.
• Handle inbound/outbound sales and service contracts, respond to queries, escalate as needed.
• Collaborate with peers and stakeholders to identify and qualify leads.
• Develop account and portfolio plans to achieve financial targets and maintain data quality.
• Meet individual and team KPIs and stay current with Telstra product solutions.
• Upskill continuously across Telstra's portfolio.

Skills

Cisco IP

Commercial acumen

Communication

CRM

End to End Sales

Excel skills

Growth Mindset

ICT Management

Listening

Organisational Support

PowerPoint

Product Solutions

Relationship Management

Stakeholder Management

Strategic Influence

Systems Experience

Teamwork

Job description

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network. This includes making Telstra the place you want to work. For you, that means a having career that grows with you, and working with a team powered by a human connection that prioritizes well-being and choice.

Here’s What You Can Expect From Us

• Flexible working. Wherever you live, choose where, when, and how you work so you can be at your best.
• There when life happens. From Gender Affiration Leave to Telstra's Additional Leave Day, we give you time to spend away from work when you need it most.
• Pay for performance. We recognize outstanding contributions through our generous incentive programs.
• Parental Leave. A gender-equal policy for parents so you can choose how and when you take your leave (16 weeks full pay or 32 weeks half pay). Receive superannuation contributions on paid and unpaid parental leave.
• Unlimited learning. Level up your credentials with access to 17,000 learning programs.
• Learn 'on the job' and achieve university credits toward degrees and master's programs.
• Global presence. With a global presence across 22 countries, there are many opportunities to work where we do business.
• Extra perks. Receive 25% off Telstra products and services, plus unlock exclusive discounts from over 240 brands and partners.

Make a Difference

As an Account Manager you support the development of deep customer relationships, managing and growing your own defined portfolio of accounts. This role is critical to maintaining strong customer relationships that grow TBTC. and Telstra's revenue across our business customer portfolios. Your ability to listen to and deeply understand our customers, combined with your exceptional organisational skills will ensure you support our business customers to find the best ICT solutions to achieve their business goals. You will always put the customer first and support our pillars of Customer Obsession, Brilliant People and Partnerships, Responsible Growth and Returns and Execution Excellence.

Key Responsibilities

This is how you'll bring the purpose of your role to life:

As an Account Manager, you apply your excellent relationship building and organisational skills to deliver the following responsibilities:

• Take ownership for managing relevant customer relationships to support ongoing development, drive customer satisfaction and achieve revenue and sales objectives for the defined portfolio.
• Contribute to implementing the segment and portfolio strategy (including outbound campaigns) in order to support the retention and growth of customer portfolios.
• Take accountability for managing inbound/outbound customer sales and service contracts, exploring sales opportunities, responding to queries and escalating complaints and leads to more experienced team members as required, to ensure timely remediation and positive customer experiences.
• Authentically collaborate with peers, team members and key stakeholders across the TBTC channel (e.g. Field Sales Team and internal Telstra team and partners) to support the identification and qualification of leads.
• Participate in customer initiatives such as developing and maintaining relevant account and portfolio plans that support ongoing relationship development and contribute to the achievement of financial and customer targets (revenue, profitability, NPS) & exceptional customer data quality.
• Meet individual and team sales and performance KPIs
• Continue to upskill and develop capability and knowledge across Telstra's portfolio of products and business solutions

Identify areas of improvement and actively embrace change and technology to better support our business customers.

About You

To be successful in the role, you'll bring skills and experience in:

Essential Skills

• Cisco IP
• Commercial acumen
• Communication
• Communication written and verbal (Inactive)
• Customer Relationship Management (CRM)
• End to End Sales
• Excel skills
• Growth Mindset
• ICT Management
• Listening
• Organisational Support
• PowerPoint
• Product Solutions
• Relationship Management
• Stakeholder Management
• Strategic Influence
• Systems Experience
• Teamwork

We encourage applications from people of all abilities and backgrounds - including Aboriginal and Torres Strait Islander peoples, the LGBQTI+ community, linguistically diverse, and people living with disability.

Recruitment Start Date: 22/10/2026

Recruitment End Date: 19/11/2026

Remuneration Ranges: $74,144.00 - $96,400.00 AUD Annual