Commercial & Account Operations Manager

DXC Technology Company; Canberra; Sur place; AUD 140 000 - 180 000; Plein temps

Avantages offerts par ce poste

DXC University

Flexible leave options

Volunteer days

Employee Assistance Program

Résumé du poste

DXC Technology in Canberra is seeking a Senior Commercial & Account Operations Manager to lead commercial and operational management for a client portfolio, partnering with the Client Partner, Client Success Manager and broader account leadership to ensure governance and strong financial outcomes.

You will coordinate across Finance, Sales, Delivery and PMO, manage competing priorities, resolve issues, support forecasts, pricing reviews and contract changes, and help transition new work into

Qualifications

• A university qualification in Business, IT, Finance or a related discipline, or equivalent relevant experience.
• At least five years’ experience in account management, commercial management, contract management, PMO, finance or business operations, ideally within complex IT services or managed services environments.
• Strong commercial and financial acumen, including an understanding of P&L, revenue and cost forecasting, cash flow, invoicing and margin management.
• Experience working with contracts, including interpreting contractual obligations and coordinating pricing changes, renewals or change control.
• Strong governance, organisational and problem-solving skills, with the ability to manage competing priorities and drive actions through to completion.
• Excellent communication and stakeholder management skills, with the confidence to work across functions and engage with clients on operational and commercial matters.
• Experience supporting sales pursuits, opportunity management or the transition of new work into delivery will be advantageous.
• The ability to build relationships, navigate complex stakeholder environments and maintain momentum in a fast-paced environment.

Responsabilités

• Governance and Account Operations: Coordinate account governance, reporting, reviews and performance tracking across multiple contracts.
• Client and Stakeholder Management: Build effective relationships with clients and internal stakeholders; act as a key contact for account operational and commercial matters.
• Financial and Commercial Management: Support account financial performance including revenue and cost forecasting, budgets, cash flow, invoicing, collections and margin management.
• Strategy, Planning and Performance: Support account planning, budgeting and performance reviews; track KPIs and identify improvement opportunities.
• Growth, Sales and Deal Support: Support sales pursuits, renewals, proposals and opportunity management; coordinate transition of signed deals into delivery.

Connaissances

Account management

Commercial acumen

Stakeholder management

Financial forecasting

Contract interpretation

Governance

Problem solving

Communication

Formation

University qualification in Business/IT/Finance or related

Description du poste

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates. Learn more on dxc.com

We’relooking for aCommercial & Account Operations Manager to join our team at DXC.

As the Commercial & Account Operations Manager, you’ll play a pivotal role in the commercial and operational management of a client account, partnering closely with the Client Partner, Client Success Manager and wider account leadership team.

You’ll act as the commercial and operational link across multiple contracts within a client portfolio, connecting Finance, Sales, Delivery, PMO and other key functions to drive effective governance, provide visibility of account performance and strengthen financial and commercial outcomes.

This is a varied, hands-on role where you’ll manage competing priorities, coordinate stakeholders, resolve issues and follow through on actions to ensure contractual commitments are met and the account operates effectively.

Key Responsibilities

Governance and Account Operations

Coordinate account governance, reporting, reviews and performance tracking across multiple contracts.

Monitor key deliverables, milestones, contractual obligations, risks and issues, ensuring actions are followed through to resolution.

Drive continuous improvement in account processes, controls and operational effectiveness.

Client and Stakeholder Management

Build effective relationships with clients and internal stakeholders across Finance, Sales, Delivery, PMO and other support functions.

Act as a key point of contact for account operational and commercial matters, resolving issues and escalating where required.

Manage competing priorities and stakeholder expectations to support positive client outcomes.

Financial and Commercial Management

Support account financial performance, including revenue and cost forecasting, budgets, cash flow, invoicing, collections and margin management.

Work with Finance and Delivery to maintain accurate forecasts, track performance and identify financial risks or opportunities.

Coordinate pricing reviews, contract renewals, variations and change control, ensuring commercial changes are accurately reflected in contracts and invoices.

Help resolve invoicing discrepancies and other commercial issues with clients and internal teams.

Strategy, Planning and Performance

Support account planning, budgeting and performance reviews, providing clear insights into financial and operational results.

Track account KPIs and identify opportunities to improve performance, manage risk and strengthen commercial outcomes.

Work with account leadership to translate priorities into practical actions and support delivery against account objectives.

Growth, Sales and Deal Support

Support sales pursuits, renewals, proposals and opportunity management in partnership with the Client Partner and Sales teams.

Coordinate the transition of signed deals into delivery, including resource planning, work breakdown structures and time-booking arrangements.

Maintain visibility of pipeline activity and support effective coordination between Sales and Delivery.

Experience and Qualifications

A university qualification in Business, IT, Finance or a related discipline, or equivalent relevant experience.

At least five years’ experience in account management, commercial management, contract management, PMO, finance or business operations, ideally within complex IT services or managed services environments.

Strong commercial and financial acumen, including an understanding of P&L, revenue and cost forecasting, cash flow, invoicing and margin management.

Experience working with contracts, including interpreting contractual obligations and coordinating pricing changes, renewals, variations or change control.

Strong governance, organisational and problem-solving skills, with the ability to manage competing priorities and drive actions through to completion.

Excellent communication and stakeholder management skills, with the confidence to work across functions and engage with clients on operational and commercial matters.

Experience supporting sales pursuits, opportunity management or the transition of new work into delivery will be advantageous.

The ability to build relationships, navigate complex stakeholder environments and maintain momentum in a fast-paced environment.

We welcome candidates from backgrounds such as PMO, contract management, commercial operations, finance or business operations who bring strong commercial judgement, stakeholder management and problem-solving skills.

Security Clearance:

Minimum Baseline clearance required with ability to obtain NV1 Security clearance.

Our culture and benefits:

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;

Extensive resources to support your onboarding and continual development including DXC University

We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC

More time to do the things you love with flexible leave options, including purchased leave

Take time to give back with charitable and emergency services volunteer days

Well-being matters to us and the Employee Assistance Program is there to support you and your family

And of course, all the basics; novated leasing, discounted health insurance, paid parental leave and many other discounts

We are an Equal Opportunity Employer:

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.

Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.