Strata Claims Consultant | Hybrid Role & Growth

Crawford & Company; Queensland; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work

Permanent full-time role

Career progression

Job summary

Crawford & Company in Australia is seeking a Strata Claims Consultant to manage a portfolio of strata claims from lodgement to settlement, delivering clear communication, practical guidance and timely outcomes.

Experience in insurance or strata claims is valued, with a welcoming stance for strong customer service professionals from retail or call centre backgrounds who aim to build a long-term career in insurance. Hybrid working is offered in a permanent full-time role.

Qualifications

• Insurance or strata claims experience preferred.
• Excellent customer service and communication skills.
• Strong organisation, attention to detail and prioritisation.
• Empathy and professionalism in customer interactions.

Responsibilities

• Manage a portfolio of strata claims from lodgement through to settlement.
• Support and guide customers throughout the claims process.
• Assess policy coverage and review supporting documentation.
• Investigate and analyse claims to support sound decisions.
• Set reserves and prepare clear, accurate reports.
• Determine liability and progress claims towards resolution.
• Provide timely updates and deliver customer-focused outcomes.

Skills

Insurance claims experience

Strata claims experience

Customer service

Communication skills

Attention to detail

Job description

Crawford & Company in Australia is seeking a Strata Claims Consultant to manage a portfolio of strata claims from lodgement to settlement, delivering clear communication, practical guidance and timely outcomes.

Experience in insurance or strata claims is valued, with a welcoming stance for strong customer service professionals from retail or call centre backgrounds who aim to build a long-term career in insurance. Hybrid working is offered in a permanent full-time role.