Strata Claims Consultant — Hybrid, Growth & Impact

Offres d’emploi Crawford - Mondiales; Brisbane; Hybrid; AUD 75,000 - 100,000; Full time

Benefits offered by this job

Hybrid working

Career progression

Supportive team culture

Job summary

Crawford is seeking a Strata Internal Claims Adjuster to manage strata claims from lodgement through to settlement. You will guide customers with empathy, assess coverage, and set reserves while maintaining clear communication.

This role welcomes candidates from insurance, strata, or strong customer service backgrounds who want a long-term career in insurance. Join a national team with hybrid working options and a permanent full-time arrangement, focused on developing technical claims knowledge

Qualifications

• Experience in insurance or strata claims is highly regarded.
• Strong customer service background from retail or call centre acceptable.
• Ability to navigate claims process with empathy and clarity.

Responsibilities

• Manage a portfolio of strata claims from lodgement through to settlement.
• Support and guide customers throughout the claims process.
• Assess policy coverage and review supporting documentation.
• Investigate and analyse claims to support sound decisions.
• Set reserves and prepare clear, accurate reports.
• Determine liability and progress claims towards resolution.
• Provide timely updates and deliver customer-focused outcomes.

Skills

Insurance claims experience

Customer service

Communication

Organisation

Teamwork

Job description

Crawford is seeking a Strata Internal Claims Adjuster to manage strata claims from lodgement through to settlement. You will guide customers with empathy, assess coverage, and set reserves while maintaining clear communication.

This role welcomes candidates from insurance, strata, or strong customer service backgrounds who want a long-term career in insurance. Join a national team with hybrid working options and a permanent full-time arrangement, focused on developing technical claims knowledge