Strata Claims Consultant | Hybrid Work & Career Growth

Crawford and Company; Sydney; Hybrid; AUD 70,000 - 90,000; Full time

Job summary

Crawford is the world's largest publicly listed claims management company, supporting customers, clients and communities when they need us most. As a Strata Claims Consultant with Crawford, you will manage a portfolio of strata claims from lodgement through to settlement, providing clear communication, practical guidance and timely outcomes.

This hybrid, full-time role welcomes candidates with insurance, strata or customer service experience and offers flexible work arrangements and a supportive

Qualifications

• Insurance or strata claims management experience
• Excellent customer service and communication skills
• Strong organisation, attention to detail and the ability to prioritise
• A customer-first approach, with empathy and professionalism
• The ability to make sound decisions and work effectively within a team
• Australian or New Zealand working rights
• Willingness to complete a police check and develop your insurance expertise

Responsibilities

• Manage a portfolio of strata claims from lodgement through to settlement
• Support and guide customers throughout the claims process
• Assess policy coverage and review supporting documentation
• Investigate and analyse claims to support sound decisions
• Set reserves and prepare clear, accurate reports
• Determine liability and progress claims towards resolution
• Provide timely updates and deliver customer-focused outcomes

Job description

Crawford is the world's largest publicly listed claims management company, supporting customers, clients and communities when they need us most. As a Strata Claims Consultant with Crawford, you will manage a portfolio of strata claims from lodgement through to settlement, providing clear communication, practical guidance and timely outcomes.

This hybrid, full-time role welcomes candidates with insurance, strata or customer service experience and offers flexible work arrangements and a supportive