Strata Claims Consultant — Hybrid & Career Growth

Offres d’emploi Crawford - Mondiales; Sydney; Hybrid; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Hybrid working

Permanent full-time role

Supportive national strata team

Career development opportunities

Job summary

Crawford is seeking a Strata Claims Consultant to manage a portfolio of strata claims from lodgement to settlement. You will guide customers through the process with clear communication and timely outcomes, leveraging insurance or strata claims experience.

This is a permanent full‑time role with hybrid working arrangements. The ideal candidate brings customer service excellence, strong communication, and the ability to prioritise in a fast-paced environment.

Qualifications

• Experience in insurance or strata claims management.
• Strong customer service background from retail or call centre is valued.
• Ability to communicate clearly with customers and stakeholders.

Responsibilities

• Manage a portfolio of strata claims from lodgement through to settlement.
• Guide customers through the claims process with timely updates.
• Assess policy coverage and supporting documentation.
• Investigate and analyse claims to support sound decisions.
• Set reserves and prepare clear reports for file review.
• Determine liability and progress claims toward resolution.

Skills

Insurance/strata claims experience

Customer service excellence

Communication skills

Organisation & prioritisation

Job description

Crawford is seeking a Strata Claims Consultant to manage a portfolio of strata claims from lodgement to settlement. You will guide customers through the process with clear communication and timely outcomes, leveraging insurance or strata claims experience.

This is a permanent full‑time role with hybrid working arrangements. The ideal candidate brings customer service excellence, strong communication, and the ability to prioritise in a fast-paced environment.