Store Team Lead: Customer Experience & Operations

Footlocker; Melbourne; On-site; AUD 65,000 - 95,000; Full time

Job summary

Footlocker Melbourne is seeking a Store Manager to lead and coach the team, oversee store operations, training, merchandising, and asset protection, and assume all managerial duties in the absence of the Store Manager to drive sales and maximize profit.

You will foster a high‑performing, customer‑focused environment, guide staff development, ensure exceptional in‑store experiences across omni‑channel services, and partner with store leadership to execute company standards.

Qualifications

• Demonstrated leadership experience in a customer-facing sales environment.
• Ability to coach and motivate a team to deliver exceptional service.
• Proven track record of driving sales and achieving profit goals.
• Strong problem-solving and financial analysis skills.
• Knowledge of product trends and omni-channel retail environment.
• Commitment to ethics, integrity and inclusive work culture.

Responsibilities

• Coaching and motivating your team to drive sales that deliver exceptional customer service.
• Ensuring high levels of customer satisfaction through product knowledge and teamwork.
• Meeting sales, customer experience, merchandising, visual, and operational targets.
• Serving as a bridge between customers, sales associates and store leadership.
• Learning and sharing product knowledge and trends to fit customer needs.
• Maintaining awareness of current or upcoming product trends and knowledge.
• Contributing to a positive and inclusive work environment.

Skills

Leadership

Customer service

Sales leadership

Team coaching

Merchandising

Financial analysis

Job description

Footlocker Melbourne is seeking a Store Manager to lead and coach the team, oversee store operations, training, merchandising, and asset protection, and assume all managerial duties in the absence of the Store Manager to drive sales and maximize profit.

You will foster a high‑performing, customer‑focused environment, guide staff development, ensure exceptional in‑store experiences across omni‑channel services, and partner with store leadership to execute company standards.