Store Experience Lead - Coaching, Ops & Customer Service

Foot Locker; Western Australia; On-site; AUD 60,000 - 80,000; Full time

Job summary

Foot Locker in Australia seeks an experienced Store Leader to drive customer experience and store performance. You will coach a team, oversee store operations, training, and visual merchandising, and ensure asset protection while stepping into managerial duties in the Store Manager's absence.

Your role focuses on coaching, product knowledge, and teamwork to maximize sales and profit goals for the store, with a commitment to ethical practices and flexible availability, including nights and

Qualifications

• Proven leadership in a customer-facing sales setting.
• Ability to motivate a team to deliver outstanding customer experiences.
• Strong communication and coaching skills.
• Comfort engaging customers to deliver elevated service.
• Adaptability in a fast-changing omni-channel retail environment.

Responsibilities

• Coaching and motivating your team to drive sales and deliver exceptional customer service.
• Ensure high levels of customer satisfaction through product knowledge and teamwork.
• Deliver sales, customer experience, merchandising, visual and operational targets.
• Act as a liaison between customers, sales associates and store leadership.
• Learn and share product knowledge and trends to meet customer needs.
• Maintain awareness of current product knowledge and trends.
• Contribute to a positive and inclusive work environment.

Skills

Leadership

Customer Service

Sales Growth

Team Motivation

Omni-channel Retail

Financial Analysis

Ethics & Integrity

Flexible Scheduling

Job description

Foot Locker in Australia seeks an experienced Store Leader to drive customer experience and store performance. You will coach a team, oversee store operations, training, and visual merchandising, and ensure asset protection while stepping into managerial duties in the Store Manager's absence.

Your role focuses on coaching, product knowledge, and teamwork to maximize sales and profit goals for the store, with a commitment to ethical practices and flexible availability, including nights and