Store Supervisor & Team Leader — Customer Service Excellence

Drakes Supermarkets; Adelaide; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Staff discount 10%

Corporate benefits

Onboarding & progression

Funded qualifications

Vehicle leasing

Job summary

Drakes Torrensville is looking for a motivated and hardworking leader to join and help lead the store's Customer Service department.

Reporting directly to the Customer Service Manager, you will be responsible for managing a small team, creating rosters, generating orders, completing stock takes and more.

Join a supportive, values-led team in a competitive supermarket environment, where excellent communication, hands-on leadership and a commitment to customer service are valued.

Qualifications

• Customer service experience is desired, but not essential.
• Ability to supervise team members.
• Passion and enthusiasm with a hands-on approach.
• Unparalleled commitment to customer service.
• Excellent communication skills.
• Ability to liaise with both team members and management.
• A flair for merchandising.
• Commitment to work health and safety standards.

Responsibilities

• Manage a small Customer Service team and create rosters.
• Generate store orders and complete stock takes.
• Support a highly competitive supermarket environment and drive service standards.

Skills

Customer service

Team supervision

Hands-on approach

Customer service commitment

Excellent communication

Liaise with team/management

Merchandising

Work health and safety

Job description

Drakes Torrensville is looking for a motivated and hardworking leader to join and help lead the store's Customer Service department.

Reporting directly to the Customer Service Manager, you will be responsible for managing a small team, creating rosters, generating orders, completing stock takes and more.

Join a supportive, values-led team in a competitive supermarket environment, where excellent communication, hands-on leadership and a commitment to customer service are valued.