Customer Service Team Lead — Hands-On Growth Opportunity

Drake Supermarkets Pty Ltd; Fulham; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Staff discount 10%

Gym membership discounts

Health insurance

Company funded qualifications

Vehicle leasing opportunities

Job summary

Drakes Supermarkets Fulham Gardens store is seeking a motivated and hardworking leader to join and help lead the store's Customer Service department. Reporting directly to the Customer Service Manager, this role will manage a small team, create rosters, generate orders, and complete stock takes plus more.

Join a highly supportive, diverse culture with opportunities for career progression and comprehensive onboarding.

Qualifications

• Customer service experience is desirable, but not essential.
• Ability to supervise team members.
• Hands-on leadership approach and enthusiasm.
• Unparalleled commitment to customer service.
• Excellent communication skills.
• Able to liaise with team members and management.
• A flair for merchandising.
• Commitment to work health and safety standards.

Responsibilities

• Manage a small team and create rosters.
• Generate orders and complete stock takes.
• Support a hands-on leadership style while maintaining store standards.
• Contribute to a customer-focused, high-service environment.

Skills

Customer service

Team supervision

Roster creation

Stock management

Merchandising

Hands-on leadership

Communication skills

Health and safety

Job description

Drakes Supermarkets Fulham Gardens store is seeking a motivated and hardworking leader to join and help lead the store's Customer Service department. Reporting directly to the Customer Service Manager, this role will manage a small team, create rosters, generate orders, and complete stock takes plus more.

Join a highly supportive, diverse culture with opportunities for career progression and comprehensive onboarding.