Hands-On Customer Service Team Lead – Store Ops

Drake Supermarkets Pty Ltd; Samford Village; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Staff discount

Family discount

Benefits package

Retail qualifications funded

Vehicle leasing opportunities

Job summary

Drakes Supermarkets Samford store is seeking a motivated Customer Service Team Leader to help lead the department. You will report to the Customer Service Manager, supervise a small team, and handle rosters, ordering and stock takes with a hands-on, customer-focused approach.

We offer on-the-job training, clear career progression, and extensive staff benefits, including discounts across Drakes stores and a range of corporate benefits. Join a growing family of over 5,500 colleagues nationwide.

Qualifications

• Customer service experience preferred, not essential.
• Ability to supervise team members.
• Hands-on attitude with enthusiasm.
• Excellent communication with team and management.
• Commitment to work health and safety standards.
• Merchandising flair.

Responsibilities

• Manage a small Customer Service team.
• Create rosters for the team.
• Generate store orders and monitor stock.
• Complete stock takes and related tasks.
• Support daily store operations as needed.

Skills

Customer service

Team supervision

Hands-on

Communication

Liaising with management

Merchandising

Health and safety

Job description

Drakes Supermarkets Samford store is seeking a motivated Customer Service Team Leader to help lead the department. You will report to the Customer Service Manager, supervise a small team, and handle rosters, ordering and stock takes with a hands-on, customer-focused approach.

We offer on-the-job training, clear career progression, and extensive staff benefits, including discounts across Drakes stores and a range of corporate benefits. Join a growing family of over 5,500 colleagues nationwide.