Customer Service Manager: Lead Growth in Dynamic Retail

Drake Supermarkets Pty Ltd; Adelaide; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Attractive salary package and incenti­

Promotion potential

Job summary

Drake Supermarkets Pty Ltd in South Australia is seeking a store leader to join our Northern Adelaide team. This role focuses on delivering outstanding customer service, leading a motivated team, and managing rostering and costs to meet local needs.

The successful candidate will be hands-on, with strong POS experience and a commitment to safety. Excellent communication, coaching, and a proactive approach to store performance are essential.

Qualifications

• Significant front end and POS knowledge.
• Proven experience in leading and managing team members.
• Ability to roster staff accurately and manage costs.
• Strong leadership, delegation and coaching skills.
• Commitment to work health and safety standards.

Responsibilities

• Lead and motivate the store team to deliver excellent customer service.
• Oversee staff rostering and scheduling to meet business needs.
• Monitor inventory, ordering and cost controls to maximise profitability.
• Liaise with management to implement local area strategies and promotions.
• Uphold health and safety standards across the department.

Skills

Front end knowledge

POS knowledge

Customer service

Leadership

Staff rostering

Training and coaching

Health and safety

Tools

POS systems

Stock management tools

Job description

Drake Supermarkets Pty Ltd in South Australia is seeking a store leader to join our Northern Adelaide team. This role focuses on delivering outstanding customer service, leading a motivated team, and managing rostering and costs to meet local needs.

The successful candidate will be hands-on, with strong POS experience and a commitment to safety. Excellent communication, coaching, and a proactive approach to store performance are essential.