Customer Service Team Lead - Grocery Store Operations

Drake Supermarkets Pty Ltd; Angle Vale; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Staff discount

Corporate benefits

Onboarding & career progression

Retail management qualifications

First aid qualifications

Vehicle leasing

Job summary

Drakes Supermarkets Pty Ltd in Angle Vale is seeking a motivated and hands-on Customer Service Leader to help run the store's frontline and support services.

Reporting to the Customer Service Manager, you will supervise a small team, build rosters, generate orders and conduct stock takes, while maintaining the highest standards of customer service in a competitive supermarket environment.

The role offers a supportive team culture with onboarding and career progression opportunities.

Qualifications

• Customer service experience preferred but not essential.
• Ability to supervise team members.
• Hands-on, passionate, and enthusiastic approach.
• Strong communication and teamwork.
• Willingness to liaise with management.
• Merchandising flair and customer focus.
• Commitment to work health and safety standards.
• Demonstrated reliability and work ethic.

Responsibilities

• Lead and develop the store's Customer Service team.
• Create rosters and manage daily staffing.
• Generate customer orders and complete stock takes.
• Support store operations and uphold service standards.
• Collaborate with management to improve customer experience.

Skills

Customer service

Team supervision

Hands-on approach

Customer focus

Communication skills

Liaison with mgmt

Merchandising

Health and safety

Job description

Drakes Supermarkets Pty Ltd in Angle Vale is seeking a motivated and hands-on Customer Service Leader to help run the store's frontline and support services.

Reporting to the Customer Service Manager, you will supervise a small team, build rosters, generate orders and conduct stock takes, while maintaining the highest standards of customer service in a competitive supermarket environment.

The role offers a supportive team culture with onboarding and career progression opportunities.