Store Operations Leader – Retail & Social Impact

Brotherhood of St Laurence; Melbourne; On-site; AUD 98,000 - 102,000; Full time

Benefits offered by this job

Salary packaging

Career development

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Flexible working

Employee Assistance Program

Discounted health insurance

Flu shots

Job summary

The Brotherhood of St Laurence is seeking a Store Operations Manager to lead our Social Enterprises retail store network in Melbourne. You will drive operational excellence, enhance customer experience and improve commercial performance across sites.

This role shapes strategy, implements programs, and partners with marketing, supply chain and store leaders to deliver social impact, growth and financial sustainability.

Qualifications

• Minimum 6 years' experience in senior retail management
• Experience with decentralised workforce
• Strong communication skills
• Ability to deliver operational targets
• Proven revenue and efficiency improvement track record

Responsibilities

• Provide operational leadership to the store network
• Develop and implement retail standards and processes
• Maintain store performance reporting and identify revenue opportunities
• Collaborate with marketing, supply chain and other internal teams
• Lead capability development and foster a strong safety culture

Skills

Leadership

Multi-site mgmt

Financial acumen

Stakeholder mgmt

Customer focus

Education

Bachelor's or higher in Business/Retail/Commerce

Job description

The Brotherhood of St Laurence is seeking a Store Operations Manager to lead our Social Enterprises retail store network in Melbourne. You will drive operational excellence, enhance customer experience and improve commercial performance across sites.

This role shapes strategy, implements programs, and partners with marketing, supply chain and store leaders to deliver social impact, growth and financial sustainability.