Store Operations Manager

Brotherhood of St Laurence; Melbourne; On-site; AUD 98,000 - 102,000; Full time

Benefits offered by this job

Salary packaging

Career development

Leave loading

Flexible working

Employee Assistance Program

Discounted health insurance

Flu shots

Job summary

The Brotherhood of St Laurence is seeking a Store Operations Manager to lead our Social Enterprises retail store network in Melbourne. You will drive operational excellence, enhance customer experience and improve commercial performance across sites.

This role shapes strategy, implements programs, and partners with marketing, supply chain and store leaders to deliver social impact, growth and financial sustainability.

Qualifications

• Minimum 6 years' experience in senior retail management
• Experience with decentralised workforce
• Strong communication skills
• Ability to deliver operational targets
• Proven revenue and efficiency improvement track record

Responsibilities

• Provide operational leadership to the store network
• Develop and implement retail standards and processes
• Maintain store performance reporting and identify revenue opportunities
• Collaborate with marketing, supply chain and other internal teams
• Lead capability development and foster a strong safety culture

Skills

Leadership

Multi-site mgmt

Financial acumen

Stakeholder mgmt

Customer focus

Education

Bachelor's or higher in Business/Retail/Commerce

Job description

Store Operations Manager

At Brotherhood of St. Laurence (BSL), we are seeking a passionate Store Operations Manager to join our dedicated Social Enterprises team.

Location: Kensington

Job Type: Permanent Full-Time working 38 hours per week

Salary: $97,971.00 - $102,068.58 per annum, based on skills and experience plus 12% superannuation. (pro-rata for part-time employment)

What we offer our employees

• Salary packaging options to improve your take home pay – up to $18,500 can be packaged every year (details via AccessPay!)
• Career development opportunities
• Leave loading of 17.5%
• Flexible working arrangements
• Employee Assistance Program
• Discounted health insurance and free flu shots each year

About the role

The Store Operations Manager plays a key leadership role within Social Enterprises, driving operational excellence, customer experience, and commercial performance across BSL’s retail store network. The role supports the development and implementation of strategies, programs, and operational initiatives that strengthen retail capability, improve customer outcomes, and contribute to BSL’s social impact and financial sustainability.

Key responsibilities

• Provide operational leadership and support to the BSL store network, working with Area and Store Managers to improve customer experience, sales performance and operational outcomes.
• Support the development and implementation of retail operational standards, processes and continuous improvement initiatives across the store network.
• Maintain and utilise store performance reporting, identifying opportunities to improve revenue, customer outcomes and operational efficiency.
• Collaborate with marketing, supply chain and other internal stakeholders to support campaigns, inventory management and community engagement activities.
• Lead and support capability development for retail leaders, while fostering a strong safety culture for staff, volunteers and customers.

About Brotherhood of St Laurence

We are passionate about the work we do. We strive to create change that lasts for a more compassionate and just society - a society in which we can all fully participate in social, civic and economic life with the dignity and respect we all deserve.

The Brotherhood of St Laurence (BSL) has a clear vision – an Australia free of poverty. For over 90 years, we have worked with policy makers and the community for systemic change that will prevent and alleviate poverty in Australia. We are made up of 1500+ employees and 1000+ volunteers to make a difference in our communities.

What we are looking for

We are seeking an enthusiastic and motivated individual who has a passion for supporting the mission of BSL and delivering excellence in your role.

To be successful in this role, we are looking for someone who has the following key skills and experiences:

• Tertiary qualifications in Business, Retail Management, Commerce or a related discipline.
• Minimum 6 years' experience in senior retail management, including multi-site store management.
• Demonstrated ability to lead high-performing teams, deliver operational targets and communicate effectively across a decentralised workforce.
• Strong financial, commercial and supply chain management experience, with the ability to identify performance improvement opportunities.
• Excellent stakeholder management, project management, influencing and relationship-building skills, with a highly customer-centric approach.

Applications close: Thursday 30 July at 11:55 pm

We are an EEO and understand the importance of diversity and inclusion. We recognise that everyone has the right to an equitable, safe and productive environment and to be treated with dignity and respect. We welcome applications from all people regardless of age, gender, ethnicity, cultural background, disability or sexual orientation. Aboriginal and Torres Strait Islander people are encouraged to apply.

BSL is a child-safe organisation. BSL has zero tolerance to any form of abuse or harm to vulnerable people and is committed to specifically protecting children from harm. Successful applicants will be subject to pre-employment checks including criminal history and working with children. Recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics. Applicants must have proof of working rights in Australia.