Assistant Store Manager: Lead Ops & Customer Excellence

OTR Group; Yass Valley; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Team member discounts through OTR app

Barista coffee training

Step Up Incentive Program – up to 8 we

Job summary

OTR Group is seeking a store operations professional to support day-to-day retail activities with a focus on customer service, training, and team development. You will help manage rosters, stock levels, and reporting while upholding health and safety standards across our stores.

The role emphasizes leadership, teamwork, and a proactive approach to improving guest experiences, with opportunities for career growth within our global network. Australian working rights are required.

Qualifications

• Experience leading teams in a retail/hospitality capacity.
• Strong communication and professional interaction with customers and staff.
• Passion for delivering exceptional customer service and training others.
• Ability to adapt to change and maintain high standards.

Responsibilities

• Assist with day-to-day store operations.
• Provide excellent customer service and staff training.
• Roster planning and stock management.
• Prepare reports and ensure health and safety policies are followed.

Skills

Leadership

Customer service

Communication

Teamwork

Attention to detail

Adaptability

Tools

POS systems

Job description

OTR Group is seeking a store operations professional to support day-to-day retail activities with a focus on customer service, training, and team development. You will help manage rosters, stock levels, and reporting while upholding health and safety standards across our stores.

The role emphasizes leadership, teamwork, and a proactive approach to improving guest experiences, with opportunities for career growth within our global network. Australian working rights are required.