Store Operations Leader: Customer Service & Growth

LH Holding NSW Pty Ltd; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

LH Holding NSW Pty Ltd is seeking a Store Manager to oversee daily store operations in Sydney, lead a team, manage finances, and ensure customer satisfaction across all service areas. The role requires strong leadership, procurement, and safety practices within a fast-paced retail environment.

The successful candidate will drive performance by optimizing inventory, coordinating labor, and implementing promotional initiatives while maintaining compliance with health and safety standards.

Responsibilities

• Customer Service: Consistently deliver exceptional service to every customer.
• Customer Service: Address inquiries, feedback, and concerns swiftly and professionally.
• Customer Service: Advise customers on product use while promoting menu offerings.
• Customer Service: Oversee recruitment, training, and supervision of staff.
• Customer Service: Cultivate a positive and inclusive work environment.
• Customer Service: Organize staff scheduling and manage labor costs efficiently.
• Operational Management: Manage daily store operations to ensure smooth delivery service.
• Operational Management: Define and adjust product range, inventory levels, and service benchmarks.
• Operational Management: Maintain records of inventory and financial transactions.
• Operational Management: Supervise financial recordkeeping and budgeting to meet targets.
• Operational Management: Monitor sales trends and implement revenue strategies.
• Operational Management: Collaborate with management on pricing for annual sales.
• Marketing and Promotion: Assist in marketing campaigns and promotional initiatives.
• Marketing and Promotion: Enhance customer engagement through advertising of products and services.
• Compliance and Safety: Ensure operations adhere to health and safety standards.
• Compliance and Safety: Uphold food safety and hygiene practices per policy and law.
• Compliance and Safety: Conduct regular safety audits and risk assessments.
• Inventory and Purchasing: Develop procurement strategies for stock levels.
• Inventory and Purchasing: Manage supplier relationships and negotiate terms.
• Inventory and Purchasing: Monitor inventory turnover to minimize waste.
• About you: Ensure operations adhere to health and safety standards.
• About you: Uphold food safety and hygiene practices per policy and law.
• About you: Perform regular safety audits and risk assessments.
• About you: Develop procurement strategies to maintain stock levels.
• About you: Manage supplier relationships and negotiate favorable terms.
• About you: Monitor inventory turnover to minimize waste and ensure efficient stock management.

Job description

LH Holding NSW Pty Ltd is seeking a Store Manager to oversee daily store operations in Sydney, lead a team, manage finances, and ensure customer satisfaction across all service areas. The role requires strong leadership, procurement, and safety practices within a fast-paced retail environment.

The successful candidate will drive performance by optimizing inventory, coordinating labor, and implementing promotional initiatives while maintaining compliance with health and safety standards.