Store Manager - Pacific Fair

Louis Vuitton; Gold Coast City; On-site; AUD 110,000 - 160,000; Full time

Job summary

Louis Vuitton in Australia seeks an experienced Store Manager for their Pacific Fair Maison on the Gold Coast. You will lead a high-performing luxury retail team, delivering exceptional commercial results and cultivating long-term client relationships within a premium environment.

You will excel in people development, talent coaching and building a strong leadership culture, while driving client development and a seamless omnichannel experience for discerning international and local clients.

Qualifications

• Proven Store Manager experience within luxury retail.
• Strong track record delivering and exceeding commercial targets.
• Deep expertise in luxury clienteling and relationship development.
• Demonstrated strength in people development and succession planning.

Responsibilities

• Lead the development and execution of a clear business strategy that delivers strong and sustainable commercial performance while elevating the Louis Vuitton client experience.
• Analyse performance, client and market trends to identify opportunities for growth and translate these into impactful commercial actions.
• Champion a sophisticated clienteling culture, building long-term relationships with local and international clients while developing your team’s client portfolios.
• Oversee day-to-day operations to ensure the store runs smoothly, maintains the highest brand standards and omnichannel service.
• Drive profitability by managing budgets, stock levels and visual presentation to perfection.

Skills

Luxury retail leadership

Clienteling

People development

Commercial acumen

Job description

For over 170 years, Louis Vuitton has defined the art of modern luxury. Rooted in craftsmanship and creativity, the Maison continues to inspire through innovation, elegance, and an unwavering commitment to excellence. From our iconic trunks to contemporary collections, Louis Vuitton remains a symbol of timeless style and forward-thinking artistry.

As Store Manager at Louis Vuitton Pacific Fair, you will lead one of our most vibrant Maisons in Australia. Set within the Gold Coast’s premier luxury shopping destination, this is an opportunity for an accomplished Store Manager with proven experience leading high-performing teams and delivering exceptional commercial results.

You will bring a strong understanding of the luxury client, using your expertise in clienteling and relationship development to continue expanding our loyal client portfolio and create meaningful, long-term connections with the Maison. Equally, you will be a passionate people leader, known for developing talent, building capability and creating a culture where individuals and teams can perform at their best.

Job responsibilities

Business Leadership

• Lead the development and execution of a clear business strategy that delivers strong and sustainable commercial performance while continually elevating the Louis Vuitton client experience.
• Analyse performance, client and market trends to identify opportunities for growth and translate these into impactful commercial actions.
• Champion a sophisticated clienteling culture, building long-term relationships with local and international clients while developing your team’s ability to grow and nurture their own client portfolios.
• Maintain a strong understanding of the Gold Coast luxury market, identifying opportunities to strengthen the store’s position and expand the Maison’s client community.
• Set ambitious expectations for performance and create the focus, accountability and momentum required to achieve exceptional results.

Team Development

• Lead, inspire and develop a high-performing team, creating an environment where people are empowered to deliver at their highest level.
• Build a strong leadership culture through clear expectations, regular coaching, meaningful feedback and consistent performance management.
• Identify and develop talent, strengthening succession and creating opportunities for individuals to progress within the Maison.
• Coach leaders to become stronger people managers, ensuring development and performance conversations are embedded into the everyday rhythm of the store.
• Foster a collaborative, inclusive and ambitious culture where individuality is valued and success is shared.

Operational Excellence

• Oversee day-to-day operations to ensure the store runs smoothly and efficiently, maintaining the highest brand standards.
• Drive profitability by managing budgets, stock levels, and visual presentation to perfection.
• Champion an omnichannel mindset, ensuring clients experience seamless service across all touchpoints.

Profile

You are an experienced Store Manager and accomplished luxury retail leader with a proven track record of leading high-performing teams and delivering excellent commercial results.

Importantly, you understand that exceptional performance in luxury retail is created through both people and clients. You know how to develop talent, raise the capability of a team and build a strong performance culture, while cultivating lasting client relationships that drive loyalty and sustainable growth.

You will bring:

• Proven Store Manager experience within luxury retail, with demonstrated success leading a significant and high-performing retail team.
• A strong track record of delivering and exceeding commercial targets while maintaining exceptional standards of client experience.
• Deep expertise in luxury clienteling, with the ability to build meaningful client relationships and embed strong client development behaviours across a team.
• Demonstrated strength in people development, coaching and succession, with examples of individuals and leaders who have grown under your leadership.
• Strong commercial acumen and the ability to translate performance insights into clear actions and results.
• The presence, communication and influencing skills to inspire a team and create accountability at every level.
• An ambitious, collaborative and adaptable leadership style, with an unwavering commitment to excellence.

Additional information

Our Culture

At Louis Vuitton, we are proud to cultivate an environment where people are encouraged to grow, succeed, and express their individuality. We believe in the power of teamwork, the value of diversity, and the importance of creating a workplace that inspires creativity and belonging.

Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From his origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat-top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton’s legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence.