Team Manager - Sydney Airport

LVMH; Sydney; On-site; AUD 120,000 - 150,000; Full time

Job summary

Louis Vuitton seeks a Team Manager for Sydney International Airport to lead a luxury retail team in a dynamic travel retail environment. You will drive commercial performance, coach a diverse team, and deliver exceptional client experiences to an international clientele.

The role demands leadership that motivates staff, manages high-value client relationships, and continuously uplifts operational standards in a fast-paced setting.

Qualifications

• Minimum five years of leadership experience at Store or Department Manager level within a premium or luxury brand, or equivalent scope at Area Manager level.
• Able to build a business, retain clients and grow staff under pressure with clear accountability.
• Fluent in communicating business performance and coaching through concrete examples.

Responsibilities

• Drive commercial performance with confidence and precision, articulating day-to-day and weekly actions.
• Lead a team spanning Client Advisors to Senior Client Advisors managing multi-million dollar client books.
• Harness airport dynamics to create Louis Vuitton moments for an international clientele.
• Champion a coaching culture that is structured, measurable and outcome-focused.
• Uphold Louis Vuitton standards of client experience and nurture enduring relationships.
• Collaborate with store leadership on culture, succession and long-term performance.

Skills

Team leadership

Retail management

Client relationship management

Budget & performance

Coaching & development

Tools

POS systems

CRM systems

Job description

For over 170 years, Louis Vuitton has defined luxury — not merely as product, butas a world. A world where visionary craftsmanship meets global ambition, where heritage informs every decision and excellence is not a goal but a baseline. Within the LVMH Group, we operate across 60 countries, led by extraordinary people who understand that to represent this Maison is to uphold something rare.

If you have spent years building high-performing teams, driving revenue, and doing the hard work of making a business better every single day — you already know what we are looking for. The question is whether you are ready for what we are offering.

Job responsibilities

Louis Vuitton is seeking an exceptional Team Manager to join our team at Sydney International Airport, one of the most dynamic and distinctive retail environments in our Australian network.

There is something unique about luxury in an airport. Clients arrive excited, optimistic and often at the beginning of a milestone journey, whether it is a long-awaited holiday, honeymoon, celebration or return home. As a leader, you have the opportunity to make Louis Vuitton part of that story.

Where better to begin, or elevate, your career with Louis Vuitton than in travel retail, where movement, discovery and an international clientele come together every day? Sydney International Airport offers an extraordinary environment to experience the true DNA of Louis Vuitton: heritage, travel, exceptional service and human connection.

We are looking for a leader equally at home coaching a newly onboarded Client Advisor as they are challenging a Senior Client Advisor managing a client book exceeding $5 million annually. This is a role for someone who has already done the work. Who understands that leadership in retail is not a title, but a daily commitment to your people, your clients and your numbers.

Louis Vuitton is the masterclass of retail, a business of extraordinary complexity and scale that demands leaders who have already earned their credibility. Our Team Managers operate in an environment where commercial intensity, client sophistication and pace of change far exceed most luxury environments. At Sydney International Airport, that is amplified by the energy and unpredictability of travel retail, with clients from around the world, different cultures and different reasons for walking through our doors every day.

It takes resilience, instinct and the kind of composure that only comes from having led through real pressure, not merely observed it.

If that excites rather than daunts you, read on.

What This Role Demands

You are a commercially driven leader with a genuine love of retail, out the front, reading the floor and modelling the standard. You bring both the warmth to develop people and the rigour to hold them, and yourself, accountable.

In this role, you will:

• Drive commercial performance with confidence and precision, articulating how you move the business day to day and week to week
• Lead a team spanning the full spectrum, from Client Advisors finding their feet to senior experts stewarding some of the most significant client relationships in the market
• Harness the unique energy of Sydney International Airport, creating memorable Louis Vuitton moments for an international clientele at the beginning or end of significant journeys
• Champion a coaching culture that is structured, measurable and invested in individual growth, not enthusiasm without outcome
• Uphold the standards of client experience that define the Louis Vuitton name, nurturing relationships that endure across years, journeys and milestones
• Collaborate with store leadership to shape culture, succession and long-term business performance

Profile

You are a mature, seasoned leader — not someone still developing your leadership philosophy, but someone who has lived it. You bring approximately five years of leadership experience at Store or Department Manager level within a premium or luxury brand, or equivalent scope at Area Manager level. You are across your numbers and can speak fluently to how you build a business, retain a client, and grow a person — because you have done all three, repeatedly, under pressure.

You will thrive here if you:

• Love being on the floor — energised by clients, teams, and the daily commercial rhythm of retail
• Hold yourself and others to standards that others might find confronting, and do so with clarity and care
• Have built teams, not just managed them — and can point to careers you have genuinely shaped
• Are ambitious and purposeful about where you are heading — ideally toward a Store Manager pathway

This role will not be the place where you find your footing as a leader. Louis Vuitton rewards those who arrive ready — with the experience, the instincts, and the commercial fluency to make an impact from day one.

Additional information

A World of Possibility

Louis Vuitton develops leaders from within — across markets, Maisons, and disciplines. Team Manager is not a ceiling. It is a platform. For the right person, this role marks the beginning of a career trajectory that moves fast and moves wide, within an innovative Maison that is actively reimagining how luxury retail operates.

1) Technical and Human Skills you will develop in this role:

• People leadership and talent development
• Luxury clienteling and relationship management
• Commercial and business acumen
• Coaching and feedback culture
• Operational and retail excellence
• Cross-functional collaboration
• Brand storytelling and product expertise

2) Potential Career Path From this role

• Store Manager - smaller Maison or small LV Store
• Retail Performance or Excellence roles
• Field Coach Trainer
• Human Resources

Recruitment process

1. Application submission

2. HR CV review, shortlisting + Phone Interview

3. Store Manager Interview

4. Psychometric Assessment

5. Final Interview with Retail Management Team

Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From his origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat-top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton’s legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence.