Store Manager - Pacific Fair

Louis Vuitton; Gold Coast City; On-site; AUD 95,000 - 130,000; Full time

Job summary

Louis Vuitton Pacific Fair on the Gold Coast is seeking an experienced Store Manager to lead one of our premier Maisons in Australia.

You will drive exceptional clienteling, develop talent, and deliver strong commercial results while upholding brand standards in a vibrant luxury environment.

This role requires a proven track record of leading high-performing teams, building lasting client relationships, and inspiring performance across all store operations.

Qualifications

• Proven Store Manager experience within luxury retail, with demonstrated success leading a significant and high-performing retail team.
• Strong track record of delivering and exceeding commercial targets while maintaining exceptional standards of client experience.
• Deep expertise in luxury clienteling, with the ability to build meaningful client relationships and embed client development in a team.
• Demonstrated strength in people development, coaching and succession, with examples of individuals who have grown under your leadership.
• Strong commercial acumen and the ability to translate performance insights into clear actions and results.

Responsibilities

• Lead the development and execution of a clear business strategy that delivers strong commercial performance while elevating the Louis Vuitton client experience.
• Analyse performance, client and market trends to identify opportunities for growth and translate these into impactful actions.
• Champion a sophisticated clienteling culture, building long-term relationships with local and international clients while developing your team's client portfolios.
• Oversee day-to-day operations to ensure the store runs smoothly, maintaining brand standards and profitability.
• Drive an omnichannel mindset to provide seamless client service across touchpoints.
• Coach leaders to build capability and ensure performance conversations are embedded in daily routines.

Job description

For over 170 years, Louis Vuitton has defined the art of modern luxury. Rooted in craftsmanship and creativity, the Maison continues to inspire through innovation, elegance, and an unwavering commitment to excellence. From our iconic trunks to contemporary collections, Louis Vuitton remains a symbol of timeless style and forward-thinking artistry.

As Store Manager at Louis Vuitton Pacific Fair, you will lead one of our most vibrant Maisons in Australia. Set within the Gold Coast's premier luxury shopping destination, this is an opportunity for an accomplished Store Manager with proven experience leading high-performing teams and delivering exceptional commercial results.

You will bring a strong understanding of the luxury client, using your expertise in clienteling and relationship development to continue expanding our loyal client portfolio and create meaningful, long-term connections with the Maison. Equally, you will be a passionate people leader, known for developing talent, building capability and creating a culture where individuals and teams can perform at their best.

Job responsibilities

Business Leadership

• Lead the development and execution of a clear business strategy that delivers strong and sustainable commercial performance while continually elevating the Louis Vuitton client experience.
• Analyse performance, client and market trends to identify opportunities for growth and translate these into impactful commercial actions.
• Champion a sophisticated clienteling culture, building long-term relationships with local and international clients while developing your team's ability to grow and nurture their own client portfolios.
• Maintain a strong understanding of the Gold Coast luxury market, identifying opportunities to strengthen the store’s position and expand the Maison’s client community.
• Set ambitious expectations for performance and create the focus, accountability and momentum required to achieve exceptional results.

Team Development

• Lead, inspire and develop a high-performing team, creating an environment where people are empowered to deliver at their highest level.
• Build a strong leadership culture through clear expectations, regular coaching, meaningful feedback and consistent performance management.
• Identify and develop talent, strengthening succession and creating opportunities for individuals to progress within the Maison.
• Coach leaders to become stronger people managers, ensuring development and performance conversations are embedded into the everyday rhythm of the store.
• Foster a collaborative, inclusive and ambitious culture where individuality is valued and success is shared.

Operational Excellence

• Oversee day-to-day operations to ensure the store runs smoothly and efficiently, maintaining the highest brand standards.
• Drive profitability by managing budgets, stock levels, and visual presentation to perfection.
• Champion an omnichannel mindset, ensuring clients experience seamless service across all touchpoints.

Profile

You are an experienced Store Manager and accomplished luxury retail leader with a proven track record of leading high-performing teams and delivering excellent commercial results.

Importantly, you understand that exceptional performance in luxury retail is created through both people and clients. You know how to develop talent, raise the capability of a team and build a strong performance culture, while cultivating lasting client relationships that drive loyalty and sustainable growth.

You will bring:

• Proven Store Manager experience within luxury retail, with demonstrated success leading a significant and high-performing retail team.
• A strong track record of delivering and exceeding commercial targets while maintaining exceptional standards of client experience.
• Deep expertise in luxury clienteling, with the ability to build meaningful client relationships and embed strong client development behaviours across a team.
• Demonstrated strength in people development, coaching and succession, with examples of individuals and leaders who have grown under your leadership.
• Strong commercial acumen and the ability to translate performance insights into clear actions and results.
• The presence, communication and influencing skills to inspire a team and create accountability at every level.
• An ambitious, collaborative and adaptable leadership style, with an unwavering commitment to excellence.

Additional information

Our Culture

At Louis Vuitton, we are proud to cultivate an environment where people are encouraged to grow, succeed, and express their individuality. We believe in the power of teamwork, the value of diversity, and the importance of creating a workplace that inspires creativity and belonging.

Join Us

If you are ready to take the next step in your leadership journey and be part of a Maison that celebrates innovation, heritage, and excellence, we invite you to apply and begin your Louis Vuitton story at the beautiful Pacific Fair, at the heart of the Gold Coast’s thriving and evolving community.