Store Manager - Crown Casino Melbourne

LVMH; Melbourne; Hybrid; AUD 140,000 - 180,000; Full time

Benefits offered by this job

Management incentive (bonus)

Clothing and leather goods allowance

Access to staff discounts at Louis Vut

14 weeks’ paid parental leave for main

1 day of volunteer leave

Job summary

Louis Vuitton Crown Melbourne is seeking an experienced Store Manager to lead one of our premier Australian luxury stores. You will drive commercial performance while delivering exceptional client experiences to high-value visitors in a vibrant, high-profile setting on Melbourne's Southbank.

You will inspire and develop a diverse team, uphold brand standards, manage budgets and stock, and champion an omnichannel approach to service.

Qualifications

• Experienced luxury retail leader with a track record of driving business performance.
• Proven ability to lead, develop and motivate high-performing teams.
• Strong client relationship skills with high-value and international clients.

Responsibilities

• Business Leadership: lead strategy, analyse performance trends, drive sales and brand presence, build long-term client relationships, align with Melbourne market trends.
• Team Development: inspire and coach a diverse team, foster collaboration, support individual growth.
• Operational Excellence: manage day-to-day store operations, budgets, stock levels, visual presentation, omnichannel service.

Skills

Leadership

Client relationships

Business acumen

Strategic mindset

Communication

Job description

For over 170 years, Louis Vuitton has defined the art of modern luxury. Rooted in craftsmanship and creativity, the Maison continues to inspire through innovation, elegance, and an unwavering commitment to excellence. From our iconic trunks to contemporary collections, Louis Vuitton remains a symbol of timeless style and forward-thinking artistry.

As Store Manager at Louis Vuitton Crown Melbourne, you will lead one of our most dynamic stores in Australia. Set within Melbourne’s premier integrated resort and entertainment destination on the Southbank precinct, the store welcomes a constantly changing flow of local, interstate and international visitors, alongside some of our most valued high-value clients. The pace is energetic, the clientele is discerning, and the opportunity to build lasting client relationships is exceptional. This role offers the chance to shape the store’s success, inspire your team, and deliver extraordinary client experiences in a truly vibrant, high-profile setting.

Job responsabilities

Business Leadership

• Lead the development and execution of a business strategy that delivers commercial success while elevating the Louis Vuitton client experience.
• Analyse performance trends, identify opportunities for growth, and implement initiatives that drive sales and strengthen brand presence.
• Build meaningful, long-term relationships with high-value clients, ensuring every interaction reflects the Maison’s values of excellence and care.
• Stay connected to the Melbourne market and the destination’s visitor profile, anticipating evolving trends and opportunities.

Team Development

• Lead, inspire, and develop a diverse and high-performing team that shares your passion for delivering world-class client experiences.
• Foster a collaborative and supportive environment where creativity and individuality are encouraged.
• Provide ongoing coaching and career development, empowering each team member to reach their potential.

Operational Excellence

• Oversee day-to-day operations in a high-traffic, fast-moving environment, ensuring the store runs smoothly and maintains the highest brand standards.
• Drive profitability by managing budgets, stock levels, and visual presentation to perfection.
• Champion an omnichannel mindset, ensuring clients experience seamless service across all touchpoints.

Profile

About You

You are an experienced and inspirational retail leader with a strong track record in driving business performance within the luxury or premium retail environment. You thrive in a dynamic, high-energy setting and have a genuine passion for people, fashion, and creating memorable experiences for high-value clients.

You will bring:

• Demonstrated success in leading, developing, and motivating high-performing teams.
• Experience nurturing and growing relationships with high-value and international clients.
• Strong business acumen and analytical capability with a strategic mindset.
• Exceptional communication and influencing skills.
• A passion for delivering excellence in every detail and a genuine curiosity for the client.
• A positive, adaptable, and collaborative approach to leadership.

Additional information

What We Offer

• Management incentive (bonus)
• Clothing and leather goods allowance
• Access to staff discounts at Louis Vuitton and across the LVMH Group
• 14 weeks’ paid parental leave for primary carers
• 1 day of volunteer leave

Our Culture

At Louis Vuitton, we are proud to cultivate an environment where people are encouraged to grow, succeed, and express their individuality. We believe in the power of teamwork, the value of diversity, and the importance of creating a workplace that inspires creativity and belonging.