Store Manager — Lead Retail Ops & Team Training

OTR; Albury City; On-site; AUD 70,000 - 90,000; Full time

Job summary

OTR is seeking a Site Manager for the Reddy Express brand to run day-to-day store operations, drive customer service excellence, and lead a small team with rostering and stock management. You will ensure reporting and compliance with health and safety policies across shifts.

The successful candidate will bring retail/hospitality leadership, strong communication skills, and a passion for coaching others while maintaining high service standards.

Qualifications

• Leadership experience in a retail or hospitality setting.
• Strong communication and customer service focus.
• Experience training staff and rostering.
• Ability to adapt to change and work in a fast-paced environment.
• Collaborative, detail-oriented, and a team player.

Responsibilities

• Oversee day-to-day store operations.
• Lead customer service and staff training.
• Roster planning and stock management.
• Prepare regular performance and safety reporting.
• Uphold health and safety policies.

Skills

Leadership

Customer Service

Training & Development

Communication

Teamwork

Attention to Detail

Change Adaptability

Job description

OTR is seeking a Site Manager for the Reddy Express brand to run day-to-day store operations, drive customer service excellence, and lead a small team with rostering and stock management. You will ensure reporting and compliance with health and safety policies across shifts.

The successful candidate will bring retail/hospitality leadership, strong communication skills, and a passion for coaching others while maintaining high service standards.