Store Operations Leader

Reddy Express; Lismore City Council; Hybrid; AUD 90,000 - 120,000; Full time

Job summary

Reddy Express is seeking a Site Manager to oversee daily store operations, drive exceptional customer service, train and develop staff, handle rostering and stock control, and report on performance while ensuring health and safety compliance.

The role focuses on leading a small team, adapting to changing priorities, and delivering a seamless retail experience across Australian sites with strong teamwork and attention to detail.

Qualifications

• Leadership experience in a retail/hospitality capacity.
• Strong communication and professional interpersonal skills.
• Passion for delivering exceptional customer service and training.
• Ability to adapt to change and manage competing priorities.
• Strong attention to detail and accuracy in reporting.
• Proven ability to lead a team and foster teamwork.

Responsibilities

• Oversee day-to-day store operations.
• Deliver excellent customer service and resolve issues.
• Lead team training and development.
• Manage rostering and stock control.
• Prepare and review operational reports.
• Enforce health and safety policies and procedures.

Skills

Leadership

Communication

Customer service

Training

Adaptability

Attention to detail

Teamwork

Job description

Reddy Express is seeking a Site Manager to oversee daily store operations, drive exceptional customer service, train and develop staff, handle rostering and stock control, and report on performance while ensuring health and safety compliance.

The role focuses on leading a small team, adapting to changing priorities, and delivering a seamless retail experience across Australian sites with strong teamwork and attention to detail.