Store Operations Lead - Customer Service & Training

OTR; Boulder; On-site; AUD 70,000 - 90,000; Full time

Job summary

Reddy Express is seeking a Site Manager to oversee daily store operations, lead staff, train team members, and ensure stock control and reporting are carried out efficiently. The role emphasizes adherence to health and safety policies and the ability to adapt to changing conditions.

The ideal candidate will bring strong leadership, excellent communication, and a passion for delivering outstanding customer service while fostering a culture of teamwork and continuous development.

Qualifications

• Leadership experience in a retail or hospitality capacity.
• A passion to drive your own career and others around you forward.
• Well-developed and professional communication skills
• Passion for delivering exceptional customer service and training to others
• Ability to adapt to change
• Strong attention to detail
• Strong sense of teamwork

Responsibilities

• Oversee day-to-day operations of the store.
• Deliver customer service excellence and coach team members.
• Create and manage staff rosters.
• Manage stock and reporting processes.
• Enforce health and safety policies and procedures.

Skills

Leadership

Communication skills

Customer service

Training ability

Adaptability

Attention to detail

Teamwork

Job description

Reddy Express is seeking a Site Manager to oversee daily store operations, lead staff, train team members, and ensure stock control and reporting are carried out efficiently. The role emphasizes adherence to health and safety policies and the ability to adapt to changing conditions.

The ideal candidate will bring strong leadership, excellent communication, and a passion for delivering outstanding customer service while fostering a culture of teamwork and continuous development.