Store Manager – GODIVA Castle Towers

Godiva Chocolate; Sydney; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Salary + super

Sales bonus

Staff discounts

Commercial exposure

Mentorship

Impactful ideas

Career development

Flexible rostering

Global brand

Job summary

Godiva Australia is seeking a Store Manager for our Castle Towers store. You will lead with an owner’s mindset, drive sales and profitability, coach a high-performing team and deliver an exceptional chocolate retail experience.

You’ll understand local opportunities, manage rosters, costs and inventory, and partner with our leadership team to grow the business while upholding the Godiva brand values across the store. Availability for weekends and public holidays is required.

Qualifications

• At least 2 years’ experience in a management or senior leadership role within retail, hospitality or another customer-focused environment.
• A genuine passion for customers, people and building a successful business.
• A commercial mindset with a strong interest in sales, profitability and business performance.
• A proven ability to drive sales, service and operational results.
• Confidence leading, coaching and developing people.
• Strong organisation, attention to detail and operational discipline.
• Experience with rostering, labour management and inventory control.
• A proactive, hands-on approach and the ability to thrive in a fast-paced environment.
• The confidence to bring forward ideas, challenge the status quo and take responsibility for outcomes.
• A desire to learn, develop and take on greater responsibility over time.
• Availability to work a rotating roster, including weekends and public holidays.
• Full working rights in Australia.

Responsibilities

• Take ownership of your store’s performance, with accountability for sales, profitability, people and customer experience
• Lead from the front and bring the Godiva brand, values and customer experience to life every day
• Understand the commercial drivers of your business and turn opportunities into action
• Drive sales growth through conversion, average transaction value, repeat customers and local opportunities
• Build, coach and develop a high-performing team that takes pride in achieving results together
• Develop your team into passionate chocolate experts who confidently share the Godiva story
• Maximise profitability through effective labour planning, cost management, inventory control and sales growth
• Oversee daily operations including rostering, inventory, stock integrity, visual merchandising and waste management
• Identify challenges early, take initiative and continuously look for better ways of working
• Recruit, onboard, develop and retain talented team members
• Ensure the boutique is always immaculate, inviting and representative of a premium global brand

Skills

Ownership mindset

Leadership

Customer focus

Sales mindset

People development

Organisational skills

Rostering

Inventory control

Communication

Ambition to grow business

Job description

Belgium is renowned the world over for fine chocolate, and at the heart of that story is Godiva. Since 1926, Godiva has shared the art of Belgian chocolate-making with the world and today has an iconic presence in more than 100 countries.

Godiva arrived in Australia in 2017, bringing moments of everyday luxury to chocolate lovers across the country.

About Godiva

Belgium is renowned the world over for fine chocolate, and at the heart of that story is Godiva. Since 1926, Godiva has shared the art of Belgian chocolate-making with the world and today has an iconic presence in more than 100 countries.

Godiva arrived in 2017, bringing moments of everyday luxury to chocolate lovers across the country.

About the role

We are looking for more than a Store Manager. We are looking for someone who wants to take ownership, grow a business and share in its success.

As Store Manager of our Godiva Castle Towers store, you will have the opportunity to run the store with an owner’s mindset — leading your people, understanding your customers, driving sales and profitability, and finding new opportunities to grow the business.

You will be trusted to make an impact. We want someone who asks questions, brings ideas, takes initiative and feels personally invested in the success of their store.

This is also an opportunity for someone with entrepreneurial ambition. If you dream of running your own business one day, you will gain hands-on experience across the full retail journey — people, customers, sales, inventory, operations, costs and profitability — while being supported by an established global brand and experienced leadership team.

Key responsibilities

• Take ownership of your store’s performance, with accountability for sales, profitability, people and customer experience
• Lead from the front and bring the Godiva brand, values and customer experience to life every day
• Understand the commercial drivers of your business and turn opportunities into action
• Drive sales growth through conversion, average transaction value, repeat customers and local opportunities
• Build, coach and develop a high-performing team that takes pride in achieving results together
• Develop your team into passionate chocolate experts who confidently share the Godiva story
• Maximise profitability through effective labour planning, cost management, inventory control and sales growth
• Oversee daily operations including rostering, inventory, stock integrity, visual merchandising and waste management
• Identify challenges early, take initiative and continuously look for better ways of working
• Recruit, onboard, develop and retain talented team members
• Ensure the boutique is always immaculate, inviting and representative of a premium global brand

About you

We are looking for someone with an ownership mentality and genuine ambition to grow.

You are not someone who simply waits for instructions. You are curious about why a business performs the way it does, you look for opportunities, and when you see something that could be better, you take action.

You will also bring:

• At least 2 years’ experience in a management or senior leadership role within retail, hospitality or another customer-focused environment
• A genuine passion for customers, people and building a successful business
• A commercial mindset with a strong interest in sales, profitability and business performance
• A proven ability to drive sales, service and operational results
• Confidence leading, coaching and developing people
• Strong organisation, attention to detail and operational discipline
• Experience with rostering, labour management and inventory control
• A proactive, hands-on approach and the ability to thrive in a fast-paced environment
• The confidence to bring forward ideas, challenge the status quo and take responsibility for outcomes
• A desire to learn, develop and take on greater responsibility over time
• Availability to work a rotating roster, including weekends and public holidays
• Full working rights in Australia

Whether your ambition is to grow into broader leadership within Godiva or to run a business of your own one day, we are looking for someone who wants to understand the whole business — not just the shop floor.

Benefits

• Competitive salary plus superannuation
• Team sales bonus recognising shared success
• Generous staff discounts across our range of chocolates and gifts
• Hands-on exposure to the commercial side of running a retail business
• Learning, development and mentorship from experienced business and retail leaders
• The opportunity to contribute ideas and have a genuine impact on your store’s performance
• Career development opportunities as Godiva Australia continues to evolve
• Flexible rostering to support work-life balance
• The opportunity to build your career with an iconic global brand