Retail Assistant Store Manager

Lindt & Sprungli; Melbourne; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Birthday day off

Free hot drinks and 50% staff discount

Job summary

Lindt & Sprungli in Melbourne invites an Assistant Store Manager to guide our Chocolate Ambassadors, delivering a memorable chocolate experience and building strong customer relationships.

You will coach the team, manage rosters, participate in visual merchandising, and contribute to a positive, diverse work environment with excellent product knowledge.

We offer a paid birthday day off, free hot drinks, and a 50% staff discount, alongside a dynamic, international brand culture.

Qualifications

• Demonstrated customer service experience in a QSR/retail or hospitality setting with clear communication and enthusiasm.
• Ability to grow local community and drive return sales and loyalty.
• Strong time management and ability to work independently under deadlines.

Responsibilities

• Support Store Manager in guiding and mentoring Chocolate Ambassadors.
• Delegate, coach and lead employees on daily operations, service and collaboration.
• Assist with roster and budget management.
• Lead from the front with product knowledge and customer engagement.
• Deploy visual merchandising strategies and promotional changes.
• Develop and lead the team to future successes.

Skills

Customer service

Team leadership

Communication

Time management

Relationship building

Job description

Join us in a world where tradition and innovation create a delicious Chocolate experience!

We believe in individual brilliance of every team member who can create memorable moments for their customers and contribute to creating a great work environment with their team.

We seek a Retail store leader who creates innovative ideas, builds strong connections and has a preference and passion to work with an international brand.

About the Role:

As our Assistant Store Manager, you will support the Store Manager in guiding and mentoring our Chocolate Ambassadors by:

Supporting an energetic team to create meaningful relationships with customers by providing a unique chocolate experience.

Delegating, coaching and leading employees on their daily operations, service and collaboration

Assisting with roster and budget management

Leading from the front with passion and expertise with customers on product knowledge and preparation

Deploy visual merchandising strategies and promotional changes

Assisting in developing and leading the team to future successes

What we would like you to bring:

Demonstrated previous customer service experience in a QSR, retail or hospitality environment where you have managed your tasks with clear communication, enthusiasm and passion

An ability to grow your local community and drive return sales and loyalty

Strong time management skills, ability to work effectively and independently with deadlines.

Strong rapport building abilities to assist to lead and coach a team of Chocolate Ambassadors

What we can offer you:

An emphasis on a positive environment, allowing career and personal growth, celebrating your achievements and recognising your successes

An engaging and creative workplace full of passionate individuals that embraces diversity and thinking different

A paid day off on your birthday every year

Free hot drinks all working days and 50% staff discount

We'd love to get to know you!