Store Manager (Customer Service)

National Storage; Perth; On-site; AUD 85,000 - 115,000; Full time

Benefits offered by this job

Rotating roster

Onsite car park

Parental leave

Wine Ark discounts

Wellbeing support

WellNS Wallet

Retailer discounts

Referral incentives

Job summary

National Storage is seeking a Centre Manager for the Rockingham centre. You will lead a team of Storage Consultants, drive operational excellence, and ensure a welcoming customer experience. This role focuses on financial performance, staff development, and maintaining high safety standards.

Join a values-driven culture with a balanced two-week roster, ongoing training, and attractive employee benefits. Bring your leadership, communication, and service mindset to build a long-term career at

Qualifications

• Experience leading a team in a service/retail environment.
• Proven ability to develop and manage performance in a team.
• Strong conflict resolution and people skills.
• Track record of achieving sales targets and KPIs.
• Excellent written and verbal communication.
• Ability to use technology and multitask across systems.
• Motivated and proactive with a growth mindset.

Responsibilities

• Lead, support and motivate Storage Consultants to meet/exceed targets.
• Ensure consistent, high-quality customer service.
• Oversee centre operations including presentation, cleaning, maintenance, security, access control, inventory and safety compliance.
• Provide weekly/monthly financial performance reports to Operations Manager.
• Foster a positive and inclusive team culture aligned with values.

Skills

People management

Leadership

Customer service

Sales targets/KPIs

Communication

Team motivation

Health & safety compliance

Reporting

Problem solving

Multitasking

Tools

Forklift licence

Job description

Our Story:
Since 2000, National Storage has grown from a single centre into a premier self-storage provider across Australia and New Zealand, now serving over 100,000 customers across more than 300 locations.
Through our rapid growth, our foundational values of teamwork, care, and excellence have remained at the heart of everything we do. We have built an enduring, welcoming culture focused on helping our people reach their full potential both professionally and personally.

Today, our story continues to be written by an excited, dedicated team that lives these values every day, driving our collective success and supporting our communities.
The Opportunity:

As the Centre Manager at our Rockingham centre, you will work together with Storage Consultants, neighbouring centre teams, and the Operations Manager to keep the centre performing at its best.

Your focus will be on running a financially sound operation, mentoring your team, and ensuring the centre provides a welcoming experience for every customer. Living the National Storage values will be central to your day-to-day success.
If you have a genuine passion for service, people management, and operational excellence, this is your opportunity to step into a leadership role, develop your skill set, and build a long-term career.
Enjoy a balanced schedule with our steady two-week rotating roster:
Week 1: Monday to Friday, 8:00 am – 5:00 pm (Saturday and Sunday rostered days off).
Week 2: Monday to Saturday rotation (Saturday 9:00 am – 2:00 pm), with mid-week and Sunday rostered days off.
A Day in the Life:

• Leading, supporting, and motivating a team of Storage Consultants to consistently meet or exceed performance targets.
• Ensuring excellent customer service is consistently delivered.
• Overseeing operational excellence and actively managing centre operations, including centre presentation, daily cleaning and maintenance, general administration duties, security, access control, inventory management, and compliance with health and safety regulations.
• Providing weekly and monthly reports summarising the centre's financial performance directly to the Operations Manager.
• Promoting a positive and inclusive team culture that aligns with the company's values and fosters teamwork, care, and excellence.

What you Bring to the Team:

• A full unrestricted driver’s licence and accessible car (required).
• A forklift licence (desirable).
• Demonstrated experience within a management or team leadership position in a similar environment.
• Experience in supporting development of your team, including managing performance as necessary.
• Conflict resolution experience and the ability to de-escalate situations.
• Proven ability in working towards and achieving sales targets and KPIs.
• Proficiency in using technology and multitasking between different systems.
• Effective communication skills with the natural ability to foster a collaborative environment.
• A motivated, proactive, and positive outlook with the willingness to learn and grow with the business.
• Excellent written and verbal communication skills with a keen eye for detail.

Benefits of Working with Us:

• Rotating roster for great work-life balance.
• Structured training with a continued focus on development.
• Onsite car park included.
• Generous company-paid parental leave.
• Discounts on a range of storage services, including units and merchandise.
• Unique wine offers and discounts through our subsidiary company Wine Ark.
• 24-hour wellbeing support for you and your family through our Sonder partnership.
• Reimbursements for approved wellbeing services under our WellNS Wallet program.
• Exclusive discounts on a range of leading retailers, hotels, restaurants and more.
• Ability to earn referral incentives.

Please note, applicants may be subject to pre-employment checks which can include reference checks, medical checks and, with consent, police background checks. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits. For this role, only those candidates with the eligible right to work will be considered.

Please note that this role is being sourced directly through National Storage, and agency submissions will not be considered unless requested.