Customer Service & Sales Representative (Contact Centre)

National Storage; Brisbane; On-site; AUD 50,000 - 80,000; Full time

Benefits offered by this job

Career progression

Wellbeing support

WellNS Wallet

Staff discounts

Parental leave

Job summary

National Storage in Brisbane CBD is seeking a driven Customer Service & Sales Representative to join our Contact Centre. You'll engage with customers across phone, email and webchat, deliver excellent service, and promote our storage solutions.

This full-time role offers training, a supportive team environment and opportunities to hit sales targets while developing your customer-care and product knowledge within a multinational company.

Qualifications

• Experience in contact centre sales and customer service.
• Ability to meet sales targets and maintain high call quality.
• Strong written and verbal communication.
• Able to work in a team and autonomously.

Responsibilities

• Coordinate and respond to customer enquiries across phone, email and webchat.
• Provide information and professional advice to meet customer needs.
• Promote National Storage products to increase conversions.
• Build relationships with Storage Centre teams.
• Achieve sales targets and maintain high call quality.

Skills

Customer service

Sales experience

Communication

Teamwork

Multitasking

Job description

The Opportunity:

We are looking for adriven and motivated Customer Service & Sales Representative to join us. Based in Brisbane CBDatNational Storage'sContact Centre, you will be joining a vibrant, dynamic, and high-performing team. Reporting into the Contact Centre Supervisor, you will have the opportunity to work closely with the Contact Centre team and Storage Centres across Australia and New Zealand.

Ideally you will haveprevious sales and customer service experience in a Contact Centre environmentand a demonstrated ability to deliver a highly efficient and consistent standard of service.

If you are committed to providing exceptional customer service and enthusiastic about sales, we would love for you to join our team!

Shift hours will be:

• Monday: 10.30am - 7pm
• Tuesday, Thursday, Friday: 11am - 7pm

Days Off:

Wednesday & Sunday

Training period:

Join us in the Contact Centre for 2 weeks of hands on training and immersion into the team.
Monday to Friday from 8.30am - 4pm, before transitioning into your set roster.

A Day in the Life:

• Creating a great first impression for our customers. Coordinate and respond to customer enquiries in a timely, professional, and courteous manner across our various multimedia channels (phone, email and webchat).
• Delivering high quality customer service by providing general information and professional advice in a friendly way whilst ensuring our customers’ needs are met.
• Promoting National Storage's brand and products to increase conversions such as insurance, storage space and Box Shop merchandise.
• Proactively build relationships at all levels of the business with a key focus on our Storage Centre teams.
• Achieving individual sales targets and excellent call quality.

What you Bring to the Team:

• High level of organisational skills and excellent time management
• Building relationships comes naturally to you and is matched with a passion and interest for helping people
• You have excellent written and verbal communication skills with the ability to be empathetic and professional
• You thrive when working in a team environment but can also work autonomously
• You have a motivated and proactive approach to your role and are a team player
• Proficient at using technology and multitasking between different systems

Benefits of Working with Us:

• Permanent role within an expanding industry leader and multinational business.
• Access to ongoing development and career progression within a multinational environment.
• 24-hour wellbeing support for you and your family through our Sonder partnership.
• Reimbursements for approved wellbeing services under our WellNS Wallet Program.
• Exclusive discounts on a range of leading retailers, hotels, restaurants and more.
• Generous company paid parental leave.
• Discounts on a range of storage services including units and merchandise.

Please note, applicants may be subject to pre-employment checks which can include reference checks, medical checks and, with consent, police background checks. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits. For this role, only those candidates with the eligible right to work will be considered.

Please note that this role is being sourced directly through National Storage and agency submissions will not be considered unless requested.