Store Consultant (Customer Service)

National Storage; Hastings; Presencial; AUD 50.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Rotating roster

Structured training and development

Onsite car park

Parental leave (company-paid)

Discounts on storage services and Wine

Wellbeing support programs

Descripción de la vacante

National Storage in Melbourne’s South Eastern region is seeking a Storage Consultant to deliver tailored storage solutions and a truly human customer experience as customers move, expand or adapt their life transitions. You will balance frontline service with centre maintenance and end-to-end administration.

You’ll work across Hastings and Cranbourne West centres, with a two-week rotating roster that supports work–life balance.

Formación

• Customer-focused service experience.
• Ability to meet sales targets and KPIs.
• Full, unrestricted driver’s licence required.

Responsabilidades

• Deliver excellent customer service and tailored storage solutions.
• Lead centre tours highlighting offerings and value to drive memberships or leases.
• Perform daily facility maintenance and keep a welcoming environment.
• Handle end-to-end administration including contracts and stock tracking.

Conocimientos

Customer service

Sales targets

Communication

Driver's license

Descripción del empleo

Our Story

Since 2000, National Storage has grown from a single centre into a premier self-storage provider across Australia and New Zealand, now serving over 100,000 customers across more than 300 locations.

Through our rapid growth, our foundational values of teamwork, care, and excellence have remained at the heart of everything we do. We have built an enduring, welcoming culture focused on helping our people reach their full potential both professionally and personally.

Today, our story continues to be written by an excited, dedicated team that lives these values every day, driving our collective success and supporting our communities.

The Opportunity

Our Storage Consultants work closely with customers to provide tailored storage solutions that make a real difference for our customers. Whether they are moving into a dream home, expanding a business, or adapting to unexpected changes, you will provide a truly helpful, human experience for customers as they navigate life transitions.

Alongside excellent customer service, this role will see you balancing administration and hands-on operational maintenance for the centre.

This role offers the unique benefit of working across Melbourne'sSouth Eastern locations. While most of your time will be focused on our Hastings and Cranbourne Westcentres, you will also support the surrounding centres as needed. This offers the variety to keep your days fresh, collaborate with the wider team, and expand your impact across multiple centres.

Join an innovative, industry-leading team where your skill set will contribute to driving organisational success.

Enjoy a balanced schedule with our steady two-week rotating roster:

Week 1:
Monday to Friday, 8:00 am – 5:00 pm (Saturday and Sunday rostered days off).

Week 2:
Monday to Saturday rotation (Saturday 9:00 am – 2:00 pm), with mid-week and Sunday rostered days off.

A Day in the Life

• Deliver exceptionalcustomer service by actively listening and solving unique storage challenges.
• Lead tailored facility tours for prospective customers, highlighting our storage offerings, amenities, and value to drive membership or lease conversions.
• Demonstrate a strong commitment to operational tasks, including daily facility cleaning and maintenance, ensuring a welcoming and safe environment across the centre.
• Manage end-to-end administration, including processing customer contracts, tracking stock and inventory, and coordinating insurance claims.
• Drive centre performance against KPIs and operational metrics whilemaintaining a high-quality presentation.
• Ensure continuous compliance with all Work Health and Safety (WHS) legislation andsite security policies.

What you Bring to the Team

• A full, unrestricted driver’s licence and accessible car (required).
• Effective communication skills with the natural ability to connect easily with customers and collaborate with team members
• Excellent written communication skills with a keen eye for detail.
• The ability to drive customer success and achieve sales targets & KPIs.
• Proficiency in using technology and multitasking between different systems.
• A motivated, proactive, and positive outlook with the willingness to learn and grow with the business.
• The ability to excel in both team-led and self-directed work environments.
• An enthusiastic learner who thrives on feedback and development.

Benefits of Working with us

• Rotating roster for great work-life balance.
• Structured training with a continued focus on development
• Onsite car park included.
• Generous company-paid parental leave.
• Discounts on a range of storage services, including units and merchandise.
• Unique wine offers and discounts through our subsidiary company Wine Ark.
• 24-hour wellbeing support for you and your family through our Sonder partnership.
• Reimbursements for approved wellbeing services under our WellNS Wallet program
• Exclusive discounts on a range of leading retailers, hotels, restaurants and more
• Ability to earn referral incentives.

Please note that applicants may be subject to pre-employment checks, which can include reference checks, medical checks, and, with consent, police background checks. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits. For this role, only those candidates with the eligible right to work will be considered.

Please note that this role is being sourced directly through National Storage, and agency submissions will not be considered unless requested.