Store Manager - Bondi

T2 Tea; Waverley Council; On-site; AUD 85,000 - 100,000; Full time

Benefits offered by this job

Employee discount

Performance incentives

Volunteer leave

EAP

Job summary

T2 Tea is seeking a Store Manager to lead a vibrant retail team in NSW. You will oversee day-to-day store operations, rostering, merchandising, deliveries and stock, while embedding the T2 Values and driving exceptional customer service.

You will inspire, coach and develop your team, achieve budgeted sales and wage targets, and ensure compliance with company policies. Sundays and Mondays off provide a unique work pattern within a dynamic, fragrance-filled retail environment.

Qualifications

• Experience leading a retail team and store operations.
• Strong communication and time-management abilities.
• Customer-focused with a drive for achieving targets.

Responsibilities

• Oversee day-to-day store operations including rostering, visual merchandising, deliveries and stock management.
• Lead and embed a culture aligned with T2 Values to build an engaged team.
• Drive exceptional customer service to increase satisfaction and loyalty.
• Achieve budgeted sales and wage targets and manage controllable costs.
• Ensure compliance with T2 policies and guidelines from the Line Manager and Support Office.
• Identify development needs and coach the team for future succession.

Skills

Retail management

Communication skills

Time management

Customer service

Job description

Ready to lead with purpose and inspire exceptional retail experiences? We're looking for a passionate Store Manager to join our team and help bring the world of T2 to life.

At T2, we believe tea has the power to transform everyday moments into extraordinary ones. Crafted with premium, sustainably sourced ingredients, our teas invite curiosity, connection and ritual, brought to life across Australia and New Zealand.

Our people are at the heart of every experience we create. We celebrate individuality, nurture talent and empower our teams to grow, lead and make a lasting impact.

Proudly B Corp Certified and part of LIPTON Teas and Infusions, the world's largest tea business, we're blending purpose with possibility and creating opportunities that reach well beyond the cup.

About The Role

• Be responsible for the day-to-day management of the retail store, including effective rostering, visual merchandising, managing deliveries and stock.
• Lead and embed a culture with the T2 Values that builds a team of engaged product and brand ambassadors within your store.
• Drive exceptional customer service that translates into increased customer satisfaction and loyalty.
• Achieve budgeted sales, wage targets and manage other controllable costs.
• Ensure your store is operating to correct T2 policy, processes and guidelines communicated from your Line Manager and Support Office.
• Identify your team’s development needs and motivate to drive performance for future succession.
• Every Sunday and Monday off!

About You

• You will inspire your team to deliver customer excellence in all facets of store operations.
• With a background in retail management, you will be passionate, commercially minded and focused on delivering positive results for the business.
• You will have strong communication skills and excellent time management skills

Life at T2

• Competitive salary with bonus earning potential with T2’s performance incentive program + sales incentives.
• Enjoy a 50% discount to spoil yourself, plus endless cups of tea.
• Get recognition and rewards. T2 celebrates our teams contributions through our Moment Makers program, featuring exciting prizes.
• Volunteer leave day per year with a purpose aligned organisation.
• Workplace policies with impact: Gender equity policy, Equitable remuneration policy and Flexible working arrangement options, including hybrid work.
• Employee Assistance Program (EAP).

About The Application Process

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

T2 commit to respond to every applicant.