Assistant Store Manager - Chatswood Chase

T2 Tea; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Bonus

Employee discount

Moment Makers

Volunteer leave

Flexible/hybrid work

EAP

Job summary

T2 Tea in Sydney is seeking an Assistant Store Manager to join its immersive tea experience and lead the store team day-to-day.

You will assist the Store Manager with merchandising, deliveries and stock while coaching staff to deliver memorable customer experiences and helping achieve sales targets.

This role requires weekend work, strong communication, and a passion for tea. Training and incentives are available as part of the supportive T2 team.

Qualifications

• Experience in retail leadership or supervisory roles.
• Ability to motivate and coach staff.
• Strong customer service focus.

Responsibilities

• Assist the Store Manager with daily store operations and merchandising.
• Coach the team to deliver exceptional customer experiences.
• Support budgeted sales and control costs.
• Lead the store in the Store Manager's absence.
• Provide training on customer service, product knowledge and store procedures.
• Occasional Sundays required.

Skills

Great communication

Time management

Leadership experience

Job description

Looking for a role that fills your cup? Good news, T2 Tea is looking for an Assistant Store Manager to join its passionate team.

This isn't just retail. Its an immersive tea experience. If you love creating memorable experiences, sharing stories, and connecting with customers with the perfect brew, this is the role for you.

About Us

Were T2, a tea brand known for its delicious tea made with premium, sustainable ingredients. Every day, we love to excite our customers by inviting them into our world of tea, online and in our retail stores across Australia and New Zealand.

Like our teas, our people are unique and diverse. We believe every team member brings different experience and skills to each role which is invaluable to T2. In return we provide training, incentives and encourage an inclusive culture through our policies and initiatives.

Today, were part of LIPTON Teas and Infusions, the worlds largest tea business. For our team, this connection opens opportunities to build global relationships, expand your career globally and participate in global programs and industry-leading initiatives.

About the role

• Assist the Store Manager with the day-to-day management of the retail store with leading the team, visual merchandising, managing deliveries and stock.
• Coach the team to deliver exceptional experiences for our customer to shop seamlessly throughout the store.
• Support the Store Manager to achieve budgeted sales and manage controllable costs for the store.
• Lead the store and team in absence of a Store Manager on duty.
• Support the training of the team in customer service, product knowledge and operational responsibilities.
• Encourage development with the team by providing timely feedback.
• Regular Sunday work is required for this role.

About you

• Passionate and motivated to deliver results and will confidently support your manager and team.
• Have great communication skills, strong time management and organisational skills.
• Previous team leader, key holder or management experience is advantageous.

Life at T2

• Competitive salary with bonus earning potential with T2's performance incentive program + sales incentives.
• Enjoy a 50% discount to spoil yourself, plus endless cups of tea.
• Get recognition and rewards. T2 celebrates our teams contributions through our Moment Makers program, featuring exciting prizes.
• Volunteer leave day per year with a purpose aligned organisation.
• Workplace policies with impact: Menopause policy, Gender equity policy, Equitable remuneration policy and Flexible working arrangement options, including hybrid work.
• Employee Assistance Program (EAP).

About the application process

Don't feel like you meet every single requirement? We'd love to receive your application if most of your experience matches and you think you'll thrive in this role.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

No agencies please - we have this one brewing in-house.