Cluster Manager WA

T2; City Of Melville; On-site; AUD 90,000 - 140,000; Full time

Benefits offered by this job

Competitive salary with bonus

Staff discount

Recognition rewards

Volunteer leave

Flexible working

EAP access

Job summary

T2 Tea is seeking a Cluster Manager to lead its retail store portfolio in the Booragoon area. This role sits within the retail leadership team and is responsible for driving P&L performance, coaching store managers and delivering an exceptional customer experience.

You will manage rostering, visual merchandising, deliveries and stock, build a high-performing team, embody T2 values, and work four days at Booragoon while supporting the broader cluster across stores.

Qualifications

• Experience in retail management and leading teams.
• Strong communication and time management skills.
• Ability to coach and develop store managers.

Responsibilities

• Cluster performance: deliver budgeted sales and EBIT.
• Manage day-to-day store operations, including rostering, VM, deliveries and stock.
• Lead a culture aligned with T2 Values and brand ambassadors.
• Drive exceptional customer service and satisfaction.
• Achieve budgeted sales, wage targets and controllable costs.
• Ensure compliance with T2 policies from the Line Manager and Support Office.
• Identify development needs and mentor for future succession.
• Inspire the team to deliver customer excellence in all store operations.
• Role based at Booragoon, four days a week, with broader cluster support.

Skills

Retail management

Customer service

Team leadership

Communication skills

Time management

Job description

Looking for a role that fills your cup? Good news, T2 Tea is looking for a Cluster Manager to join its passionate team.

This isn’t just retail. It’s an immersive tea experience. If you love creating memorable experiences, sharing stories, and connecting with customers with the perfect brew, this is the role for you.

About Us

We’re T2, a tea brand known for its delicious tea made with premium, sustainable ingredients. Every day, we love to excite our customers by inviting them into our world of tea, online and in our retail stores across Australia and New Zealand.

Like our teas, our people are unique and diverse. We believe every team member brings different experience and skills to each role which is invaluable to T2. In return we provide training, incentives and encourage an inclusive culture through our policies and initiatives.

Today, we’re part of LIPTON Teas and Infusions, the world’s largest tea business. For our team, this connection op ens opportunities to build global relationships, expand your career globally and participate in global programs and industry-leading initiatives.

The cluster manager is part of T2’s retail leadership team within the designated region, who is directly responsible for the P&L performance of their T2 retail store portfolio alongside coaching & mentoring the store managers & teams. This will include executing the T2 retail strategy and leadership of stores ensuring brand representation at the highest level, whilst developing a culture of excellence in customer service that delivers a seamless customer journey .

Key responsibilities

• Cluster performance - delivering budgeted sales & EBIT.
• Be responsible for the day-to-day management of the retail store, including effective rostering, visual merchandising, managing deliveries and stock.
• Lead and embed a culture with the T2 Values that builds a team of engaged product and brand ambassadors within your store.
• Drive exceptional customer service that translates into increased customer satisfaction and loyalty.
• Achieve budgeted sales, wage targets and manage other controllable costs.
• Ensure your store is operating to correct T2 policy, processes and guidelines communicated from your Line Manager and Support Office.
• Identify your team’s development needs and motivate to drive performance for future succession
• You will inspire your team to deliver customer excellence in all facets of store operations.
• With a background in retail management, you will be passionate, commercially minded and focused on delivering positive results for the business.
• You will have strong communication skills and excellent time management skills
• This role is primarily based at our Booragoon store, where you will perform the full range of Store Manager responsibilities for four days each week, while also supporting the broader cluster to drive operational excellence and commercial performance.

Life at T2

• Competitive salary with bonus earning potential with T2’s monthly sales incentive program.
• Enjoy a 50% discount to spoil yourself, plus endless cups of tea.
• Get recognition and rewards. T2 celebrates our teams contributions through our Moment Makers program, featuring exciting prizes.
• Volunteer leave day per year with a purpose-aligned organisation.
• Workplace policies with impact: Gender equity policy, Equitable remuneration policy and Flexible working arrangement options
• Employee Assistance Program (EAP).

About the application process

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.