Store Manager - Chatswood Chase

T2 Tea; Willoughby City Council; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

50% staff discount

Bonus potential

Moment Makers recognition

Job summary

T2 Tea is seeking a full-time Store Manager to lead a new generation store, featuring a Brew Bar for serving tea on the go and a strong focus on experiential retail that sells the sights, smells and touch of T2’s teas and teaware. You will manage day-to-day operations, rostering, merchandising, deliveries, stock and a culture that builds brand ambassadors.

The role drives exceptional service, achieves budgeted sales and wage targets, while upholding T2 policies, with Sundays and Mondays off.

Qualifications

• Retail management experience required.
• Strong communication and time management.
• Commercial mindset with customer focus.

Responsibilities

• Lead day-to-day store operations and rostering.
• Oversee visual merchandising and stock deliveries.
• Build a culture of brand ambassadors aligned to T2 values.
• Drive exceptional customer service and loyalty.
• Achieve budgeted sales, wage targets and controllable costs.
• Ensure policy compliance and staff development.

Skills

Retail management

Customer service

Team leadership

Roster planning

Tools

POS system

Merchandising software

Job description

We’re T2, a tea brand known for its delicious tea made with premium, sustainable ingredients. Every day, we love to excite our customers by inviting them into our world of tea, online and in our retail stores across Australia, New Zealand and Singapore.

Like our teas, our people are unique and diverse. We believe every team member brings different experience and skills to each role which is invaluable to T2. In return we provide training, incentives and encourage an inclusive culture through our policies and initiatives.

Today, we’re part of LIPTON Teas and Infusions, the world’s largest tea business. For our team, this connection opens opportunities to build global relationships, expand your career globally and participate in global programs and industry-leading initiatives.

We’re also proudly B Corp Certified, get to know more about us at: https://www.t2tea.com

Looking for a role that fills your cup? Good news, T2 Tea is looking for a full-time Store Manager to join its passionate team!

About the role

Work in a new generation of T2 store, featuring a Brew Bar for serving tea on the go.

Highly focused on experiential retail - sell the sights, smells and touch that comes with T2's unique tea and teaware.

Be responsible for the day-to-day management of the retail store, including effective rostering, visual merchandising, managing deliveries and stock.

Lead and embed a culture with the T2 Values that builds a team of engaged product and brand ambassadors within your store.

Drive exceptional customer service that translates into increased customer satisfaction and loyalty.

Achieve budgeted sales, wage targets and manage other controllable costs.

Ensure your store is operating to correct T2 policy, processes and guidelines communicated from your Line Manager and Support Office.

Identify your team’s development needs and motivate to drive performance for future succession.

Every Sunday and Monday off!

About you

You will inspire your team to deliver customer excellence in all facets of store operations.

With a background in retail management, you will be passionate, commercially minded and focused on delivering positive results for the business.

You will have strong communication skills and excellent time management skills

Life at T2

Competitive salary with bonus earning potential with T2’s performance incentive program + sales incentives.

Enjoy a 50% discount to spoil yourself, plus endless cups of tea.

Get recognition and rewards. T2 celebrates our teams contributions through our Moment Makers program, featuring exciting prizes.

Volunteer leave day per year with a purpose aligned organisation.

Workplace policies with impact: Menopause policy, Gender equity policy, Equitable remuneration policy and Flexible working arrangement options, including hybrid work.

Employee Assistance Program (EAP).

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.