Store Manager

Metcash; Maitland City Council; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

5th week annual leave

2 well-being days

1 volunteer day annually

Parental leave 12 weeks

Mental Health Australia Gold

Flex Ready / Family Friendly

Job summary

Metcash is seeking a driven Store Manager to lead our Maitland store. This permanent full-time role reports to the Group Operations Manager and focuses on driving sales, performance, and building a high-performing team that delivers outstanding customer service.

You will coach and support your team, drive operational excellence, and play a key part in shaping the store's success in a fast-paced environment.

Qualifications

• Previous retail leadership experience, preferably in hardware.
• Strong stock management and cost control knowledge.
• Excellent communication and people leadership skills.

Responsibilities

• Lead, coach and develop team members to achieve their potential.
• Translate business strategy into store level goals and action plans.
• Monitor performance and review financial and operational KPIs.
• Manage wages, stock flow, store presentation and operating costs.
• Ensure the right product mix to meet customer needs and drive sales.
• Uphold safety, compliance and store standards.
• Create a culture of communication, collaboration and accountability.

Skills

Retail leadership

Customer focus

Stock management

Cost control

Communication

Job description

The Metcash story began from the humble origins of our first family-owned corner store in 1927. And for almost 100 years since then, we've been backing independents and strengthening the communities we operate in.

Today, Metcash (ASX: MTS) is Australia and New Zealand's leading independent retail partner and wholesaler in the food, liquor, hardware, and tools industries, with sales of $19.5 billion in FY25. We provide our network with marketing, purchasing, warehousing, distribution and systems support

We are looking for a driven and experienced Store Manager to lead our store in Maitland.

Reporting to the Group Operations Manager, this is a permanent full-time position and you'll be responsible for driving sales, managing store performance, and building a high-performing team culture that delivers outstanding customer service.

This is a hands‑on leadership role where you'll coach and support your team, drive operational excellence, and play a key part in shaping the store's success.

This is an exciting opportunity to lead a key store in our network and make a real impact in the community.

What you will be doing:

• Lead, coach and develop team members to achieve their full potential
• Translate business strategy into clear store‑level goals and action plans
• Monitor performance and conduct regular reviews of financial and operational KPIs
• Manage wages, stock flow, store presentation and operating costs
• Ensure the right mix of products is available to meet customer needs and drive sales
• Uphold safety, compliance and store standards
• Create a team culture that values communication, collaboration and accountability

You are likely a match if you have:

• Previous retail leadership or store management experience, preferably in the hardware industry.
• Understanding of stock management, cost control and financial performance.
• Strong customer focus - especially with building trades.
• Proven experience working with suppliers.
• Excellent communication and people leadership skills.
• Ability to thrive in a fast‑paced environment and manage competing priorities.
• Commercial mindset and strong attention to detail.
• Availability to work across a Monday to Friday store hours from 7am - 4pm.
• Experience in timber, home improvement or trade retail (preferred but not essential).

What's on offer

We're proud to offer a workplace that supports your well‑being, growth, and belonging:

• Extra Leave: Enjoy a 5th week of annual leave, 2 well‑being days, plus 1 volunteer day annually
• Career Growth: Endless learning and development opportunities
• Parental Leave: 12 weeks of gender‑neutral paid leave for primary carers
• Mental Health: Gold accreditation by Mental Health Australia
• Flexibility: Flex Ready and Family Friendly Workplace accredited

About Us

For over 50 years Mitre 10 has been the local and independent hardware store to thousands of Australians. Our focus is on people, performance and providing great customer outcomes by working together and building partnerships.

We're the leading partner to over 635 independently owned stores - giving them a competitive advantage to take the big chains to task, and with the trusted, strong heritage, hardware brands of Mitre 10 and Home Hardware, we enable retailers to the best stores in their town and as such ensuring builders, renovators and DIY'ers build,

Hudson Mitre 10 is part of the Total Tools Hardware Group and is a wholly owned entity of Metcash Limited.