Store Manager

Metcash; Ku-ring-gai; On-site; AUD 90,000 - 120,000; Full time

Job summary

Metcash in Turramurra is seeking a Store Manager to lead our local store with a hands-on approach. You will build a high-performing team, deliver exceptional customer experiences, and strengthen ties with customers and suppliers to drive store success.

This role requires people-first leadership, a focus on operational excellence, and flexibility to work across our network. Join a values-led team that supports growth, development, and an inclusive workplace.

Qualifications

• Proven experience as a Store Manager or retail leader.
• Strong leadership with ability to coach and develop teams.
• Passion for delivering outstanding customer experiences.
• Excellent communication and stakeholder relationship skills.
• Hands-on, customer-first approach with operational excellence.

Responsibilities

• Lead, motivate and develop a high-performing team focused on delivering exceptional customer experiences
• Build strong relationships with customers, suppliers and the local community to drive store success
• Take ownership of store operations, sales performance and delivery of key business objectives
• Coach and empower team members through ongoing training, support and development
• Foster a positive, inclusive and customer-focused culture where people thrive
• Lead by example, setting the standard for service, teamwork and operational excellence
• Support business growth through a flexible approach and willingness to contribute across multiple store locations when required

Skills

Store leadership

Customer experience

Team development

Retail operations

Communication

Job description

At Metcash, you're part of something bigger. We've got the heart of a small business with the strength and support of a big business. When you join Metcash, your work makes a real difference to independent businesses and local communities, empowering you to:

• Grow your career with tailored development programs
• Thrive your way with flexible work options
• Make your mark in a high-performing, values-led team

At Metcash Food, we're the power behind local business, proudly supplying over 1600 independently owned stores in every corner of Australia and New Zealand. With a range of trusted independent brands like IGA, Foodland and Campbells/C-Store, our stores sit at the heart of their communities, providing locals with the products and homegrown produce they love most.

About The Opportunity

Ready to lead a store that's truly at the heart of its local community? We're looking for an experienced and passionate Store Manager to lead our Turramurra store. This is a hands on leadership role where you'll have the opportunity to build a high performing team, create exceptional customer experiences, and make a genuine impact within the local community. If you're a people first leader who thrives in retail, enjoys developing teams, and is passionate about delivering outstanding service, we'd love to hear from you!

In this Role

• Lead, motivate and develop a high-performing team focused on delivering exceptional customer experiences
• Build strong relationships with customers, suppliers and the local community to drive store success
• Take ownership of store operations, sales performance and delivery of key business objectives
• Coach and empower team members through ongoing training, support and development
• Foster a positive, inclusive and customer-focused culture where people thrive
• Lead by example, setting the standard for service, teamwork and operational excellence
• Support business growth through a flexible approach and willingness to contribute across multiple store locations when required

You're Likely a Match If

• Proven experience as a Store Manager or retail leader, with a track record of driving team and store success
• Strong leadership skills with the ability to coach, engage and develop high performing teams
• A genuine passion for retail and delivering exceptional customer experiences
• Outstanding communication and relationship-building skills, with the ability to connect with customers, teams and stakeholders
• A hands-on, customer first approach and commitment to operational excellence
• Flexibility to work across a retail roster, including weekends and varied trading hours
• The ability to thrive in a fast paced environment while maintaining a strong focus on team culture and community engagement

What's On Offer

We're proud to offer a workplace that supports your well-being, growth, and belonging:

• Extra Leave: Enjoy a 5th week of annual leave, 2 well-being days, plus 1 volunteer day annually
• Career Growth: Endless learning and development opportunities
• Parental Leave: 12 weeks of gender-neutral paid leave for primary carers
• Inclusive Culture: Bronze Employer for LGBTQ Inclusion
• Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024-2025)
• Mental Health: Gold accreditation by Mental Health Australia
• Flexibility: Flex Ready and Family Friendly Workplace accredited

About Us

Metcash is Australia's leading wholesale distribution company, with $19.5 billion in sales (FY26) and a proud spot in the ASX Top 125. We believe in the power of independent, family-owned businesses to shape vibrant communities. Through our food, liquor, and hardware pillars, we help retailers become the Best Store in Their Town by providing merchandising, operational and marketing support.

Join us and be part of something bigger!

We're committed to diversity, inclusion, and sustainability - and we welcome applicants from all backgrounds, including First Nations. If you need support during the application process, just let us know. Your privacy and dignity are always respected.