Store Manager

Rationale Skincare; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

RATIONALE Melbourne Emporium is seeking a Store Manager to lead a luxury skincare retail team. You will deliver end-to-end client experiences, provide skin analyses, and tailor skincare plans while overseeing rosters, operations, and administration.

You will drive sales initiatives to meet KPIs, deliver reporting to the leadership team, and participate in onboarding and training programs to maintain high service standards in a luxury environment.

Qualifications

• Qualification in beauty, skin, or dermal therapy.
• Experience delivering excellent client service in retail, luxury, spa or clinic environments.
• Experience in leading high-performing teams and supporting performance development.
• Experience in leading and driving sales results and commercial success.
• Experience implementing operational excellence and administrative processes.
• Passion for skincare, client rapport and achieving skin goals.
• Excellent interpersonal, time management and organisational skills.
• Openness to ongoing education and teamwork within a positive culture.

Responsibilities

• Deliver luxury end-to-end client retail experiences.
• Lead people development and coaching of the store team.
• Drive a positive, high-performing store culture.
• Lead sales initiatives to achieve KPIs and commercial targets.
• Provide sales reporting to the retail leadership team.
• Roster and schedule store services and staffing.
• Oversee store operations and administration tasks.
• Participate in onboarding and ongoing training programs.
• Perform skin analysis and tailor skincare plans for clients.
• Deliver RATIONALE luxury facial treatments using non-invasive modalities.

Skills

Client service

Team leadership

Sales driven

Operational excellence

Education

Beauty/dermal therapy qualification

Job description

• The role: Store Manager
• The roster: Full-Time (38 hours per week), on Tuesday-Saturday
• The location: RATIONALE Melbourne Emporium

• You will deliver luxury end-to-end client retail experiences
• You will drive the people leadership and development of your store team
• You will lead a positive, high-performing team culture
• You will lead sales initiatives to drive commercial success, meeting store KPIs
• You will deliver sales reporting to your retail leadership team
• You will manage the rostering and smart booking scheduling of your store and its services
• You will oversee and manage store operations and administration tasks
• You will be empowered with an education onboarding program and ongoing training
• You will provide informative skin analysis and tailored skincare product plans to your clients
• You will perform RATIONALE’s world‑class luxury facial treatments, with use of non‑invasive modalities and massage techniques

LUMINOUS BENEFITS

At RATIONALE, our employees are at the heart of every decision we make, and we love to reward and recognise each employee’s contributions.

ABOUT YOU

• A qualification in beauty, skin, or dermal therapy
• Experience delivering excellent client service in a retail, luxury, spa or clinic environment, in a similar role
• Experience in leading high‑performing teams, and supporting individual performance and development goals
• Experience in leading and driving sales results and commercial success
• Experience in implementing operational excellence and administrative processes
• Passion for skincare, building client rapport and relationships, and delivering on client skin goals
• Excellent interpersonal skills, proactive time management and organisational skills
• Openness to ongoing education and team collaboration within a positive team culture

ABOUT US

At RATIONALE, we bring science to luxury skincare. From our 14,000 sqm Global Headquarters in Kyneton, Victoria, we pioneer Skin Identical formulations and transformative treatments—trusted by dermatologists, surgeons, and beauty editors alike.

Guided by our values of guardianship, integrity, teamwork, agility, positivity, initiative, and accountability—we are dedicated to advancing skin health, redefining client care through our Six Pillars of Skin Health.

To explore the luminous world of RATIONALE, visit our Careers Hub - https://rationale.com/pages/careers