Store Manager

Otr Group; Bordertown; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Team discounts

Barista training

Step Up Incentive

Career development

Job summary

OTR Group is seeking a Store Manager to lead daily store operations in Australia, focusing on exceptional customer service, staff development and efficient rostering. You will drive stock management, reporting, and compliance with health and safety policies.

The role requires leadership in a retail environment, strong communication, and a proactive, team-oriented approach to foster a high-performing store culture.

Qualifications

• Leadership experience in a retail/hospitality capacity.
• Passion to drive your own career, and others around you, forward.
• Well-developed and professional communication skills.
• Passion for delivering exceptional customer service and training to others.
• Ability to adapt to change.
• Strong attention to detail.
• Strong sense of teamwork.

Responsibilities

• Manage day-to-day store operations and ensure smooth running.
• Lead customer service and staff training, rostering and stock management.
• Prepare and review reports, ensuring compliance with safety policies and procedures.

Skills

Leadership experience

Customer service

Team training

Communication

Attention to detail

Adaptability

Teamwork

Job description

OTR – Store Manager

OTR Group comprises of over 1000 retail, convenience, and quick service restaurants – including brands such as Reddy Express (formerly known as Coles Express), Smokemart Giftbox, and in S.A, Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez and many others. OTR Group is part of the Viva Energy Australia Group – an ASX-listed company helping Australians reach their destination by refining, importing, and distributing energy products while building a safe and sustainable energy future for all Australians. With Viva Energy Australia’s national footprint and OTR’s history of industry-leading innovation, there has never been a more exciting time to join the OTR Group as we set out to redefine the retail landscape in Australia.

About the Role

Responsible for the day-to-day operations of the store. This would include customer service, team training and development, rostering, stock management, reporting as well as adhering to and implementing health and safety policies and procedures.

About You & Your Skills

• Leadership experience in a retail/hospitality capacity
• A passion to drive your own career, and others around you, forward
• Well-developed and professional communication skills
• Passion for delivering exceptional customer service and training to others
• Ability to adapt to change
• Strong attention to detail
• Strong sense of teamwork

Some Perks of Joining the Team

• Team member offers and discounts through the OTR app
• Barista coffee training
• Step Up Incentive Program – opportunities to earn up to eight weeks’ pay
• Broad career development opportunities across our global network

Pre-Employment Requirements:

The successful candidate will be required to confirm their Australian working rights, as well as provide a current police clearance certificate.