OTR Kilburn – Store Manager

On The Run; Adelaide; On-site; AUD 75,000 - 95,000; Full time

Benefits offered by this job

Barista training

Step Up Incentive

Team discounts

Career development

Job summary

OTR Group is seeking a Retail Store Manager in Adelaide to lead daily store operations, deliver outstanding customer service and train the team. You will manage rosters, stock control and reporting while upholding health and safety standards.

Ideal candidates bring retail/hospitality leadership, strong communication, and a passion for coaching others. The role offers career development across our global network and a rewards program.

Qualifications

• Leadership in retail or hospitality environments needed.
• Strong communication and customer service focus required.
• Ability to train and develop team members effectively.
• Attention to detail and collaborative team approach.

Responsibilities

• Oversee day-to-day store operations and performance.
• Lead customer service, training, and staff development.
• Manage rostering, stock levels and reporting.
• Implement health and safety policies and procedures.

Skills

Retail leadership

Team development

Customer service

Staff rostering

Stock management

Communication

Adaptability

Job description

OTR Group comprises of over 1000 retail, convenience, and quick service restaurants – including brands such as Reddy Express (formerly known as Coles Express), Smokemart Giftbox, and in S.A, Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez and many others. OTR Group is part of the Viva Energy Australia Group – an ASX-listed company helping Australians reach their destination by refining, importing, and distributing energy products while building a safe and sustainable energy future for all Australians. With Viva Energy Australia’s national footprint and OTR’s history of industry-leading innovation, there has never been a more exciting time to join the OTR Group as we set out to redefine the retail landscape in Australia.

About the Role

Responsible for the day-to-day operations of the store. This would include customer service, team training and development, rostering, stock management, reporting as well as adhering to and implementing health and safety policies and procedures.

About You & Your Skills

• Leadership experience in a retail/hospitalitycapacity
• A passion to drive your own career, and others around you, forward
• Well-developed and professional communication skills
• Passion for delivering exceptional customer service and training to others
• Ability to adapt to change
• Strong attention to detail
• Strong sense of teamwork

Some Perks of Joining the Team

• Team member offers and discounts through the OTR app
• Barista coffee training
• Step Up Incentive Program – opportunities to earn up to eight weeks’ pay
• Broad career development opportunities across our global network

Pre-Employment Requirements:

The successful candidate will be required to confirm their Australian working rights, as well as provide a current police clearance certificate.

What can I earn as a Retail Store Manager