Store Leader: Refrigeration & Trade Customer Solutions

Reece Australia Pty Ltd; Newcastle City Council; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Performance based bonuses

Paid annual leave

Continuous learning and development

Generous discounts

Reece Boost

Paid parental leave

Reece Group

Job summary

Reece Australia Pty Ltd Broadmeadow is seeking an Assistant Manager to lead daily store operations and support local technicians and tradespeople with exceptional customer service. You will manage a small team, drive debt management, resolve customer issues, and maintain high standards of safety and service.

Applicants should have retail management or customer service experience, a valid driver's license, and be comfortable with Point of Sale systems.

Qualifications

• Previous experience in retail management or customer service and enjoys helping customers both in person and over the phone
• A clean, valid driver’s licence
• Competency in using Point of Sale systems or being able to pick up new systems quickly.
• Wanting to develop your career - either locally, within our network

Responsibilities

• Deliver customised customer service solutions, meeting the unique needs of our trade customers.
• Oversee staff management, ensure adherence to OHS protocols, and coordinate branch upkeep to support a smooth and efficient operation.
• Take ownership of areas such as debt management, resolving customer complaints and building customer relationships.
• Foster strong relationships with customers and encourage staff to develop positive, lasting customer connections.

Job description

Reece Australia Pty Ltd Broadmeadow is seeking an Assistant Manager to lead daily store operations and support local technicians and tradespeople with exceptional customer service. You will manage a small team, drive debt management, resolve customer issues, and maintain high standards of safety and service.

Applicants should have retail management or customer service experience, a valid driver's license, and be comfortable with Point of Sale systems.