Assistant Manager

Reece Group; Newcastle City Council; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Performance-based bonuses

Paid annual leave

Continuous learning and development

Discounts on bathroom/kitchen

Reece Boost

Paid parental leave

Job summary

The Reece Group, Australia’s leading plumbing and bathroom supplier, is seeking a Store Manager for the Broadmeadow area. You will lead a team of technicians and staff, drive daily store operations, and deliver exceptional customer service to trade customers.

In this role you will manage staff, uphold OHS standards, handle debt and customer complaints, and build lasting relationships with customers. A valid driver’s licence and good POS skills are essential.

Qualifications

• Previous experience in retail management or customer service.
• A clean, valid driver’s licence.
• Competency in using Point of Sale systems or the ability to pick up new systems quickly.
• Desire to develop your career locally within our network.

Responsibilities

• Deliver customised customer service solutions to meet the needs of trade customers.
• Oversee staff management, ensure adherence to OHS protocols and coordinate branch upkeep.
• Take ownership of debt management, resolve customer complaints and build relationships.
• Foster strong relationships with customers and guide staff to develop positive connections.

Skills

Customer service

People leadership

Retail operations

Communication

POS systems

Tools

POS systems

Job description

We are Australia's leading supplier of plumbing and bathroom products with over 10,000 people located across 900+ branches globally. As part of the Reece group, Actrol is the home of all things refrigeration. Whether it’s a small fridge or walk-in unit, we help fridgies to keep it cool.

About the Role

As part of the leadership team in Broadmeadow, you will support local technicians and tradespeople access all the products they need to maintain essential refrigeration services. This role is a blend of customer relationship building, team leadership, and daily store operations, all aimed at maintaining a high standard of service and customer satisfaction.

Key Responsibilities

Deliver customised customer service solutions, meeting the unique needs of our trade customers.

Oversee staff management, ensure adherence to OHS protocols, and coordinate branch upkeep to support a smooth and efficient operation.

Take ownership of areas such as debt management, resolving customer complaints and building customer relationships.

Foster strong relationships with customers and encourage staff to develop positive, lasting customer connections.

We’d love to hear from you

Previous experience in retail management or customer service and enjoys helping customers both in person and over the phone

A clean, valid driver’s licence

Competency in using Point of Sale systems or being able to pick up new systems quickly.

Wanting to develop your career - either locally, within our network

Our perks and benefits

Performance based bonuses

Paid annual leave

Continuous learning and development programs to support your career goals

Generous discounts for those looking to renovate their bathroom or kitchen

Reece Boost - offering cashback and discounts on groceries, fuel, insurance, travel and more

Paid parental leave

Reece Group

Our journey began more than 100 years ago, but our commitment to delivering quality products and expert service to the plumbing industry remains the same.

We support residential, commercial and infrastructure building trades across Australia, New Zealand and the United States. Our success is built on the success of our customers, who provide essential services every day.

Reece is a place where people make a real difference. And that's the secret to our success; having the right people, with the right attitude in the right roles. This means that we value diversity and fairness and are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation, or life stage.